Gino Penaloza
DoorDash
Lakeland,FL
2
Languages
2027
years of professional experience
Extensive retail experience at stores level and out in the market providing exceptional customer service and problem-solving skills. Always driven to be better everyday and help those around me to be better too. Delivering through commercial vehicles products offering the best delivery experience to the customer. Proven track record in efficient route planning and timely deliveries, leveraging GPS technology. Dependable and detail-oriented, consistently exceeding expectations while maintaining a strong focus on safety and quality. CDL Class A certified, committed to delivering excellence.
Work History
Team Lead/ Grocery & Produce Clerk/ Meat Cutter
- Led daily store operations, ensuring consistent customer service and department readiness.
- Trained associates on Publix service standards, procedures, and workflow expectations.
- Coordinated scheduling, task assignments, and coverage to maintain efficient operations.
- Monitored inventory levels, product rotation, and restocking to support accurate merchandising.
- As a produce clerk I maintained quality control of fresh produce to provide customers expectations.
- Learned prosedures of sanitation, cross contamination, product handling and cutting and packaging products.
- As a Meat Cutter I learned temperature of products for consumer safety and keep quality of every product that was produced in the production line.
- Assisted in the seafood department keeping quality and freshness of seafood. Steamed and cut per customers request keeping and making product handling and consumer safety a priority.
- Packaged and labeled products while keeping quality control to provide customers a great experience.
Route Driver
3 Years 2 Months- Delivered products along assigned routes while maintaining accurate order fulfillment and customer service standards.
- Delivered Alcohol to hotels, restaurants, bars while following Dot regulated hours of operation.
- Built customer relationships through consistent account visits, prompt issue resolution, and professional communication.
- Processed invoices, payments, and delivery paperwork with accuracy to support daily route operations.
- Performed pre trip and post trip inspections on Class B truck for mechanical issues for safety operations procedures during route execution.
- Reported any mechanical issues to Ryder mechanics for safe driving conditions.
Route Owner
4 Years 11 Months- Delivered Snyder's products along assigned routes while maintaining accurate order fulfillment and customer service standards.
- Replenished inventory at customer locations, checked stock levels, and adjusted orders based on demand.
- Built customer relationships through consistent account visits, prompt issue resolution, and professional communication.
- Processed invoices, payments, and delivery paperwork with accuracy to support daily route operations.
- Identified sales opportunities during account visits and recommended products to increase sales and meet customer satisfaction.
- Managed route schedules efficiently, prioritized stops, and maintained on-time delivery performance.
- Boosted revenues by upselling and cross-selling products to new and established customers.
- Maximized sales through effective territory management and strategic route planning.
- Inspected vehicle and trailer for maintenance and managed route efficiency to keep cost low for my business.
Delivery Driver
6 Years 9 Months- Shopped and Delivered orders on the instacart app while using my personal vehicle.
- Completed customer deliveries using app-based routing and navigation tools.
- Verified order accuracy before pickup and handoff to ensure correct items.
- Communicated with customers to coordinate delivery updates and resolve issues.
- Followed traffic laws, safety procedures, and delivery protocols during routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Delivery Driver
4 Years 6 Months- Delivered merchandise from Walmart through the Spark app using my personal vehicle.
- Completed customer deliveries to their homes or business while using app-based routing and navigation tools.
- Verified order accuracy before pickup and handoff to ensure correct items.
- Communicated with customers to coordinate delivery updates and resolve issues.
- Followed traffic laws, safety procedures, and delivery protocols during routes.
- Managed multiple stops efficiently while maintaining on-time delivery expectations.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Delivery Driver
6 Years 9 Months- Accepted delivery requests through mobile app and planned efficient pickup and drop-off routes.
- Picked up food orders from restaurants and verified order accuracy before departure.
- Delivered meals promptly while maintaining professional communication with customers and merchants.
- Navigated traffic and route changes using GPS to complete deliveries efficiently.
Driver Sales Representative
1 Year 6 Months- Distributed mission tortillas products to local grocery store with a trailer to stores.
- Merchandise and rotate product to provide fresh quality products to consumer.
- Built rapport with managers through clear, professional communication and follow-up.
- Explained pricing, features, and promotions to support informed purchasing decisions.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential opportunity in the market.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
Driver Sales Representative
6 Years 2 Months- Operated delivery vehicles safely, following DOT regulations and company transportation procedures.
- Performed pre trip and post trip inspections to report mechanical issues and maintaining roadworthiness.
- Delivered products to retail accounts using route schedules and safe driving practices.
- Stocked shelves and maintained product rotation to support fresh, organized displays.
- Managed inventory levels and recorded orders for accurate store replenishment.
- Built customer relationships and rapport through addressing merchandising and delivery needs through clear, professional communication and follow-up.
- Explained pricing, features, and promotions to support informed purchasing decisions.
- Resolved customer concerns promptly to preserve satisfaction and encourage repeat business.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Increased sales revenue by identifying and targeting high-potential opportunity for growth.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
Assistant Driver
2 Years 10 Months- Operated delivery vehicles safely, following DOT regulations and company transportation procedures.
- Performed pre trip and post trip inspections to report mechanical issues and maintaining roadworthiness.
- Loaded and unloaded food products carefully to prevent damage during transport.
- Delivered product to Publix Deli, and Deli style restaurants providing fresh products and rotation and checking for any violation of mishandling of product.
- Planned efficient routes to support on-time deliveries and route consistency.
- Assisted lead driver in driving and daily tasks providing quality and efficient service to customers.
Supervisor Floor Cleaning
14 Years 3 Months- Supervised daily cleaning crews to support consistent quality on stripping, sealing, waxing, buffing and maintaining efficiency and quality results.
- Inspected work areas for safety hazard and planned procedures with the crew and managers to provide a safe working environment.
- Trained staff on equipment use, chemical handling, and proper floor maintenance procedures.
- Comunnicated with store managers to coordinate work flow and make sure all there needs and questions were taken care of.
- Visited stores to communicate with store managers, provide suggestions on floor care and sale of next upcoming services and sign and collect invoices.
Supervisor Floor Cleaning
- Supervised daily cleaning crews to support consistent quality on stripping, sealing, waxing, buffing and maintaining efficiency and quality results.
- Coordinated work schedules and assigned coverage based on site priorities.
- Inspected completed work to confirm standards, safety, and client expectations.
- Trained staff on cleaning procedures, equipment use, and workplace safety.
- Comunnicated with store managers to coordinate work flow and make sure all there needs and questions were taken care of.
- Visited stores to communicate with store managers, provide suggestions on floor care and sale of next upcoming services and sign and collect invoices.
Education
High School Diploma
Skills
Hard worker
Great attitude
Customer service
Attention to detail
Dependable and reliable
Problem-solving
Time management skills
Loading and unloading
GPS and route planning
Sales
CDL class A
Safe Driver Smith System Training
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Delivery Driver
Instacart
01.2020 - CurrentRead More
Delivery Driver
Spark
01.2020 - 07.2024Read More
Delivery Driver
DoorDash
01.2020 - CurrentRead More
Route Driver
Southern Glazier's Wine and Spirits
09.2017 - 11.2020Read More
Driver Sales Representative
Mission
10.2013 - 04.2015Read More
Route Owner
Snyder's-Lance
05.2012 - 04.2017Read More
Driver Sales Representative
Fritolay
05.2006 - 07.2012Read More
Assistant Driver
Boars Head Provisions Co
08.2003 - 06.2006Read More
Supervisor Floor Cleaning
Quality Floor Service Inc
04.2003 - 07.2017Read More
Team Lead/ Grocery & Produce Clerk/ Meat Cutter
Publix
2003 - CurrentRead More
Supervisor Floor Cleaning
General Building Service
1995 - 02.2003Read More
Barbara Goleman Senior High
High School Diploma
Read More