Gino Sorrentino
Wakefield,MA
Summary
Proven track record in enhancing customer satisfaction at Shaws Supermarket, showcasing strong computer skills and a positive attitude. Excelled in teamwork and collaboration, significantly contributing to process improvements and program development. Demonstrated adaptability by efficiently managing multiple tasks, ensuring operational excellence and superior service delivery. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Volunteer
Samaritans On Cape Cod And Islands
02.2023 - Current
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Participated in volunteer orientations and training sessions to learn about organizational changes and mission updates.
- Actively participated in staff meetings, contributing ideas for process improvement and program development strategies.
Customer Service Desk Associate
Shaws Supermarket
06.2018 - 08.2022
- Enhanced customer satisfaction by promptly addressing and resolving service inquiries.
- Reduced wait times by efficiently directing calls to appropriate departments for faster resolution.
- Contributed to the development of training materials designed to enhance service desk associate knowledge and expertise.
- Demonstrated excellent multitasking skills by juggling multiple tasks simultaneously while maintaining attention to detail and accuracy.
- Provided personalized assistance to customers, tailoring solutions based on individual needs and preferences.
- Collaborated with team members to ensure seamless customer support across multiple channels.
Education
Bachelor of Arts - Political Science
University of New Hampshire
Durham, NH05.2024
Minor - Homeland Security
University of New Hampshire
Durham05.2024
Skills
- Positive Attitude
- Teamwork and Collaboration
- Organized and Efficient
- Attention to Detail
- Team Collaboration
- Adaptability and Dependability
- Computer Skills
- Recordkeeping
Timeline
Volunteer
Samaritans On Cape Cod And Islands
02.2023 - Current
Customer Service Desk Associate
Shaws Supermarket
06.2018 - 08.2022
Bachelor of Arts - Political Science
University of New Hampshire
Minor - Homeland Security
University of New Hampshire
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