GINSUM PIANG NAULAK
Grand Rapids,USA
Summary
An organized, detail-oriented, and conscientious self-starter, able to strategies and prioritize effectively to accomplish multiple tasks and stay calm under pressure.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Sales Manager and IT Support
N & K Asian Market
Grand Rapids, MI
07.2025 - Current
- Developed and implemented strategies to increase market share and drive revenue growth.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Provided technical support and troubleshooting, Installed and configured network hardware and software to enhance system performance.
- Evaluated emerging technologies to recommend upgrades that align with organizational goals.
Army (National Guard)
Army National Gaurd
Grand Rapids, MI
06.2024 - Current
- Conducted routine inspections of facilities to identify potential security vulnerabilities.
- Complied with all company policies, local laws, and regulations governing security guard duties.
- Developed strategies for improving response times in emergency situations through simulation drills.
- Collaborated with cross-functional teams to identify technology needs and recommend appropriate solutions.
- Installed, configured and maintained computer systems and network connections.
Case Manager
Samaritas, New American Services
Grand Rapids, MI
04.2014 - 11.2024
- Developed individualized care plans, addressing clients' unique needs and challenges effectively.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
Machine Operator
Star Puff Bakery, LLC
Grand Rapids, MI
01.2012 - 04.2016
- Monitored production lines for efficiency, identifying and resolving bottlenecks in workflow.
- Trained new operators on equipment use, safety protocols, and operational procedures for improved team performance.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
General Labor/ group leader
Herbruck's Poultry Ranch
Ionia, MI
04.2011 - 03.2012
- Led team of production workers in optimizing workflows and enhancing productivity.
- Analyzed production metrics to identify areas for process improvement and cost reduction.
Personal Assistant
Jendela KL
Malaysia
01.2009 - 04.2011
- Managed executive schedules and prioritized appointments to enhance operational efficiency.
- Assisted in project coordination, tracking deadlines and deliverables for timely completion.
Youth Secretary General
Emmanuel Baptist Church
Kalaymyo, Myanmar
01.2003 - 12.2005
- Developed youth program curricula, aligning activities with church mission and values.
- Provided administrative support to the Youth Pastor by maintaining an organized filing system and assisting with event preparation.
- Actively participated in staff meetings, contributing input regarding program improvements and event planning.
- Enhanced youth engagement by organizing and executing weekly group activities and events.
Education
Security Operations Center - Security Operations Center
Thinkcloudly
Los Angeles03-2026
Cybersecurity - Cyber Security
CyberKraft
Online (Cybersescurity)09-2025
IT Specialist - IT Network Security
Army Advanced Individual Training
Ford Gordon, GA07-2025
Cybersecurity - Google Cybersecurity
Coursera
Online (Google) 12-2023
Associate of Applied Science - Networking Course
Prime Computer System
Yangon, Myanmar01-2006
Associate of Applied Science - A+ Hardware & System Administration Course
Prime Computer System
Yangon, Myanmar01-2006
Bachelor of Science - Computer Science
Government Computer College
Yangon, Myanmar01-2005
Skills
- Active security clearance
- A Hardware, System Administration, Machine Operation, Professional and friendly, Multi-tasking
- Network troubleshooting, Network systems installation, Wireless networking, Router/switch configuration, PuTTY, SSH Network security, Hardware and software monitoring, Load balancing, OSPF, DNS, DHCP, TCP/IP, VPN configuration,
- Cybersecurity analysis, Cybersecurity risk assessment, SIEM (Splunk, QRadar), Intrusion Detection/Prevention (IDS/IPS), Penatration Testing, Network Security/FIrewalls (Cisco, Fortinet)
Certification
- Google Cybersecurity, Coursera - December 2023
Timeline
Sales Manager and IT Support
N & K Asian Market
07.2025 - Current
Army (National Guard)
Army National Gaurd
06.2024 - Current
Case Manager
Samaritas, New American Services
04.2014 - 11.2024
Machine Operator
Star Puff Bakery, LLC
01.2012 - 04.2016
General Labor/ group leader
Herbruck's Poultry Ranch
04.2011 - 03.2012
Personal Assistant
Jendela KL
01.2009 - 04.2011
Youth Secretary General
Emmanuel Baptist Church
01.2003 - 12.2005
Associate of Applied Science - Networking Course
Prime Computer System
Associate of Applied Science - A+ Hardware & System Administration Course
Prime Computer System
Security Operations Center - Security Operations Center
Thinkcloudly
Cybersecurity - Cyber Security
CyberKraft
IT Specialist - IT Network Security
Army Advanced Individual Training
Cybersecurity - Google Cybersecurity
Coursera
Bachelor of Science - Computer Science
Government Computer College