Gioconda Prada
New York,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Au Pair
Au Pair Experience
12.2021 - 06.2023
- Observed and monitored children to identify developmental strengths and target enrichment activities.
- Communicated with parents about daily activities and any concerning behaviors.
- Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
Logistics Coordinator
Lean Solutions Group
11.2020 - 01.2022
- Dispatched information to service providers to schedule freight movement.
- Managed paperwork and necessary information required for client shipments.
- Relayed information between drivers and recipients regarding ETA and potential delays.
Customer Service Representative
Verizon
03.2020 - 11.2020
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Educated customers on special pricing opportunities and company offerings.
Airline Customer Service Agent
Avianca Airlines
07.2019 - 12.2019
- Assisted customers with ticket purchases, trip planning, pricing and scheduling.
- Built and maintained productive relationships with employees.
- Provided clients with assistance in preparing required travel documents and forms.
Education
Master of Science - Marketing
Baruch College of The City University of New York
New York, NY08.2025
BBA - Tourism And Hospitality Management
Universidad Autonoma Del Caribe
Barranquilla, Colombia03.2020
Skills
- Problem-Solving
- Microsoft Word
- Skill Building
- Active Listening
- Punctual and Reliable
- Customer Service
- Energetic and Enthusiastic
- Bilingual Communication
- Event Coordination
- Easy Learner
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Au Pair
Au Pair Experience
12.2021 - 06.2023
Logistics Coordinator
Lean Solutions Group
11.2020 - 01.2022
Customer Service Representative
Verizon
03.2020 - 11.2020
Airline Customer Service Agent
Avianca Airlines
07.2019 - 12.2019
Master of Science - Marketing
Baruch College of The City University of New York
BBA - Tourism And Hospitality Management
Universidad Autonoma Del Caribe
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