Summary
Overview
Work History
Education
Skills
Timeline
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Giohanica Baptiste

Port Saint Lucie,FL

Summary

Dedicated and results-driven Operations Coordinator with a proven track record of optimizing organizational efficiency and fostering seamless workflow. Adept at coordinating daily operations, streamlining processes, and implementing strategic initiatives to enhance productivity. Skilled in team collaboration and cross-functional communication, ensuring a cohesive and efficient work environment. Experienced in project management, with a focus on achieving operational excellence. Possesses strong analytical and problem-solving abilities, coupled with a keen attention to detail. Seeking to contribute my operational expertise and proactive approach to a dynamic team in the role of Operations Coordinator.

Overview

9
9
years of professional experience

Work History

Operations Manager, Customer Experience

Curls Dynasty
04.2020 - Current
  • Create and develop email marketing strategies
  • Successfully implemented email flows that increased sales by 30% using Klaviyo
  • Generated and analyzed reports to track goals and KPIs
  • Monitored platforms, settings, and lists to ensure requirements for maximum deliverability are met
  • Collaborated with departments and teams via Slack, Google, and Asana
  • Implemented and managed marketing/branding strategies that increased annual revenue
  • Strategized with social media marketing team to execute coordinated and company-wide campaigns.
  • Perform testing, offer insights, and optimize activities to align with both global and per-brand Key Performance Indicators (KPIs) and objectives.
  • Effectively utilize and oversee proprietary technology and other relevant tools to execute email campaigns.
  • Adhere rigorously to stringent quality and compliance standards during the creation and execution of email journeys.
  • Regularly monitor the performance and effectiveness of email journeys specific to your brand.
  • Work collaboratively with Product and Engineering teams to conduct experiments related to email design, layout, and content optimization, aiming to enhance audience engagement.
  • Foster cross-functional collaboration to ensure that email delivery capacity is strategically planned and adequate to meet business, audience, and content requirements.

Real Estate & Workplace Services Manager

Salesforce
01.2017 - 05.2022
  • Oversaw day-to-day operations, ensuring office efficiency by maintaining common areas, organizing procedures, overseeing supplies, equipment, handling correspondence, managing emails, and file systems
  • Provided accurate customer service and elevated personal experience to guests
  • Streamlined office operations and enhanced productivity by 58%
  • Coordinated internal and external resources; cultivating relationships with vendors.

Real Estate & Guest Services Ambassador

DemandWare
01.2015 - 01.2017
  • Responsible for organizing and maintaining office conditions
  • Efficiently provided support to site leaders and a team of over 30 employees
  • Provided general support to visitors
  • Maintained administrative systems in coordination with human resources and IT.

Education

Bachelor of Science in Business Administration and Management -

Southern New Hampshire University

Associate of Science in Criminal Justice -

Broward College

Skills

  • Fluently speak and write French, Creole and Spanish
  • Proficient with all aspects Email/Social Media (strategy, branding, marketing)
  • Microsoft Office - PC and MAC formats
  • Executive schedule management
  • Keen eyed, attentive to detail, excellent verbal and written communication
  • Excellent communication and listening skills to resolve issues in a professional, and tactful manner

Timeline

Operations Manager, Customer Experience

Curls Dynasty
04.2020 - Current

Real Estate & Workplace Services Manager

Salesforce
01.2017 - 05.2022

Real Estate & Guest Services Ambassador

DemandWare
01.2015 - 01.2017

Bachelor of Science in Business Administration and Management -

Southern New Hampshire University

Associate of Science in Criminal Justice -

Broward College

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Giohanica Baptiste