Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gioire R. Manguno

PGA Associate
Plaquemine,LA

Summary

Proven leader in operations and customer service, excelling in roles at The Island Golf Course and Losey Insurance. Enhanced workflow efficiency and customer satisfaction through effective communication and problem-solving skills. Demonstrated adaptability and organizational prowess, leading to significant operational improvements and staff performance enhancements. Skilled in operations management and customer relations, committed to excellence and integrity. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience

Work History

Outside Operations Supervisor

The Island Golf Course
06.2021 - Current
  • Facilitated strong lines of communication between departments for streamlined decision-making processes and improved workflow efficiency.
  • Improved customer satisfaction with the cleanliness of golf carts, assistance with unloading and loading golf bags, and helping customers in whatever way they needed help.
  • Streamlined outside operations processes for increased efficiency and reduced operational costs.
  • Led by example in demonstrating professionalism, integrity, and commitment to excellence in all aspects of the outside operations supervisor role.
  • Evaluated team member performance and productivity, provided feedback and implemented corrective actions.

Customer Service Representative

Losey Insurance and Financial Services
06.2022 - 01.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Education

High School Diploma -

Abeka Academy
Pensacola, FL
05.2001 -

Skills

    Technical knowledge

    Operations Management

    Customer Relations

    Customer relationship development

    Staff Supervision

    Performance monitoring

    Customer Service

    Problem-solving abilities

    Adaptability and Flexibility

    Organizational Skills

Timeline

Customer Service Representative

Losey Insurance and Financial Services
06.2022 - 01.2023

Outside Operations Supervisor

The Island Golf Course
06.2021 - Current

High School Diploma -

Abeka Academy
05.2001 -

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Gioire R. MangunoPGA Associate