"Gio" Jordon Brown
Palm Bay
Summary
Educated and driven professional with expertise in compliance, human resources, finance, and client success. Known for operating with integrity, honesty, and punctuality while leading teams, strengthening client relationships, and driving regulatory and operational excellence. Skilled in collaborating with regulators, health insurance carriers, and cross-functional teams to achieve measurable outcomes. I am seeking opportunities with employers who value operating with integrity, accountability and ethics.
Overview
9
9
years of professional experience
Work History
Compliance Analyst
Complete Health Advisors
09.2025 - Current
- Ensure compliance with federal and state regulations through direct engagement with State Departments of Insurance (DOIs).
- Collaborate with health insurance carriers to align organizational practices with contractual and regulatory standards.
- Draft and submit formal responses to regulatory complaints, protecting organizational integrity.
- Conduct audits and risk assessments to identify vulnerabilities and implement corrective actions.
- Advise leadership on compliance frameworks to strengthen governance and mitigate risk exposure.
Human Resources Officer
Complete Health Advisors
01.2025 - 08.2025
- Directed full-cycle HR operations, including recruitment, onboarding, and employee relations.
- Developed and enforced HR policies aligned with compliance and corporate strategy.
- Advised leadership on performance management, conflict resolution, and workforce development initiatives.
Quality Control Manager
Complete Health Advisors
10.2024 - 12.2024
- Led cross-departmental quality assurance programs, ensuring operational excellence and client satisfaction.
- Monitored KPIs to track departmental effectiveness and compliance adherence.
- Recommended and implemented process improvements, reducing errors and optimizing workflows.
ACA Sales Support Coordinator
Complete Health Advisors
09.2024 - 09.2024
- Provided real-time operational support to a team of sales agents, managing backend tasks and clerical functions to maximize client engagement.
- Streamlined documentation, reporting, and administrative processes, reducing bottlenecks and improving workflow efficiency.
- Acted as the central liaison between agents and management, ensuring seamless communication and task execution.
Verification Specialist Lead
Complete Health Advisors
04.2024 - 08.2024
- Supervised and coached a team of verification specialists, enhancing accuracy and productivity across verification workflows.
- Developed and delivered targeted training programs, resulting in measurable team performance improvements.
- Collaborated with leadership to implement best practices that optimized departmental efficiency and compliance.
Insurance Verification Specialist
Complete Health Advisors
10.2023 - 03.2024
- Conducted client verifications with precision, maintaining strict adherence to regulatory and company standards.
- Resolved discrepancies through collaboration with cross-functional teams to maintain data integrity.
- Streamlined verification processes, improving turnaround times and client satisfaction.
Associate Financial Consultant
Five Lakes Law Group
03.2021 - 09.2022
- Helped individuals and families build and execute wealth management strategies based on unique goals and objectives.
- Strategically negotiated debt settlements with creditors, achieving optimal financial outcomes while maintaining strict compliance with regulations.
- Crafted individualized repayment plans grounded in comprehensive financial analysis.
- Cultivated and maintained trusted client relationships through expert guidance and professional advocacy, contributing to retention and referrals.
- Collaborated closely with internal legal teams to ensure all resolutions met firm standards and mitigated risk exposure.
Tech Tier II Supervisor
Continuum Global Solutions
08.2020 - 02.2021
- Supervised a large team of remote Tier II technical support agents, providing guidance on advanced troubleshooting and escalation protocols.
- Delivered ongoing coaching, training, and performance evaluations to strengthen technical expertise and service quality.
- Managed and resolved complex escalations, ensuring client satisfaction and reinforcing long-term customer relationships.
- Partnered with leadership to optimize workflows, improve operational efficiency, and exceed key performance metrics.
Customer Service Representative
Continuum Global Solutions
06.2019 - 08.2020
- Delivered technical support for Wireless mobile customers, resolving complex account and service issues.
- Consistently exceeded performance metrics, including resolution times and customer satisfaction scores.
- Collaborated with cross-functional teams to troubleshoot and escalate issues efficiently.
Sortation Associate
Amazon
03.2017 - 04.2019
- Operated variety of conveyors, moving packages in, and out of loading dock areas safely and efficiently.
- Kept accurate records of incoming and outgoing shipments.
- Moved pallets and packing material to designated vacant storage areas for operational safety.
Education
Bachelor of Science - Accounting And Finance
Purdue University
Iowa, LA05-2020
Skills
- Customer Service Excellence
- Compliance & Risk Management
- Human Resources
- Client Relationship Management
- Team Leadership
- Quality Control & Performance Analysis
Languages
Spanish
Limited Working
Timeline
Compliance Analyst
Complete Health Advisors
09.2025 - Current
Human Resources Officer
Complete Health Advisors
01.2025 - 08.2025
Quality Control Manager
Complete Health Advisors
10.2024 - 12.2024
ACA Sales Support Coordinator
Complete Health Advisors
09.2024 - 09.2024
Verification Specialist Lead
Complete Health Advisors
04.2024 - 08.2024
Insurance Verification Specialist
Complete Health Advisors
10.2023 - 03.2024
Associate Financial Consultant
Five Lakes Law Group
03.2021 - 09.2022
Tech Tier II Supervisor
Continuum Global Solutions
08.2020 - 02.2021
Customer Service Representative
Continuum Global Solutions
06.2019 - 08.2020
Sortation Associate
Amazon
03.2017 - 04.2019
Bachelor of Science - Accounting And Finance
Purdue University
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