Summary
Overview
Work History
Education
Skills
Timeline
Generic

Giordana Duncan

Hayfield,MN

Summary

Working at Casey General Store and The Oaks Golf Club has given me a dynamic and dependable profession with extensive experience in working with people and helping to understand the needs of others. Working in the places I have worked has proven my ability to manage multiple tasks while delivering exceptional client support. I am skilled in inventory management and navigating difficult customer situations, consistently enhancing customer loyalty through outstanding service and effective problem-solving.

Overview

2
2
years of professional experience

Work History

Cashier/Customer Service

Casey General Store
04.2023 - 07.2023
  • Greeted customers entering the store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Maintain a clean store and a clean environment.
  • Problem-solving skills when it comes to difficult situations that come up in the workplace.
  • Organizational skills for anything and everything.
  • Assisted customers with returns, refunds, and resolving transaction issues.
  • Stocked, tagged, and displayed merchandise as required.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Bartender/Server

The Oaks Golf Club
03.2025 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for the incoming shift, preparing cash drawers, and taking inventory.
  • Maintained a well-stocked bar to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

Education

High School Diploma -

Minnesota Transitions Charter School
Rosemount, MN

Skills

  • Proficient in managing multiple tasks

  • Client support

  • Consistently dependable

  • Collaborative mindset

  • Calm resilience

  • Ensuring hygiene standards

  • Navigating difficult customer situations

  • Inventory management

Timeline

Bartender/Server

The Oaks Golf Club
03.2025 - Current

Cashier/Customer Service

Casey General Store
04.2023 - 07.2023

High School Diploma -

Minnesota Transitions Charter School

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