Operations Management grad and MS Accountancy candidate focused on turning messy processes into trackable workflows. Recently managed high-volume intake operations and cross-team routing; building Power BI/SQL for reporting and process improvement.
Overview
4
4
years of professional experience
Work History
Intake Coordinator
Elevance Health
New York, New York
01.2024 - 03.2026
Processed intake forms and verified patient information for accuracy.
Communicated with patients to address inquiries and provide assistance.
Maintained electronic health records and ensured compliance with regulations.
Assisted in training new staff on intake procedures and protocols.
Assisted in developing policies and procedures related to intake processes.
Founder (freight brokerage)
GM LLC
New York, New York
01.2023 - 01.2024
Established operational procedures to enhance business efficiency and productivity.
Coordinated freight shipments between clients and carriers to ensure timely delivery.
Negotiated rates with carriers to secure competitive pricing for clients.
Interfaced regularly with customers via phone, email, or in person meetings.
Accounts Receivable Specialist
Liberty Home Guard
Brooklyn, New York
06.2022 - 10.2022
Processed customer invoices and maintained accurate account records.
Managed collections efforts and communicated with customers regarding outstanding balances.
Utilized accounting software to track receivables and generate reports.
Education
Master of Science - Business Accountancy
Baruch College
New York, NY
12-2026
BBA - Operations Management
Baruch College
New York, NY
05-2023
Skills
Business Process Analysis & Improvement
Supply Chain & Logistics
Decision Modeling / Analytical Problem-Solving
Financial reporting fundamentals
Tax Fundamentals
Audit and accounting information systems awareness