Giorgia Monroy
Provo
Summary
Dynamic and customer-focused professional with experience at Walmart, excelling in customer service and problem-solving. Proven ability to foster positive relationships and adapt to changing environments. Bilingual in Spanish, with strong communication skills and attention to detail, ensuring exceptional service and satisfaction in fast-paced settings.
Overview
3
3
years of professional experience
Work History
FRONT OF HOUSE EMPLOYEE
Chick Fil A
Orem, UT
03.2023 - 11.2023
- Maintained high levels of cleanliness throughout the dining area.
- Built relationships with regular customers through friendly conversations and personalized attention.
- Developed comprehensive knowledge of restaurant menu items and preparation methods.
- Managed cash drawer responsibly during shift changes, verifying accuracy of end-of-shift reports.
- Greeted guests promptly and warmly upon arrival, ensuring all questions were answered fully.
- Demonstrated strong communication skills while interacting with customers and colleagues.
- Utilized problem solving skills to address customer issues or conflicts that arose during shifts.
- Rang up customers and processed cash, credit card and digital payments through register system.
- Completed opening and closing procedures, following cleaning checklists.
- Transported food items from kitchen and presented to guest tables.
- Assembled and expedited food for customers, checking orders for accuracy.
- Communicated needs to management for escalating issue resolution.
TRAIN HOST
Utah Transit Authority
Provo, UT
11.2023 - 10.2024
- Assisted passengers with boarding, seating, and general travel information to ensure a safe and comfortable ride.
- Provided excellent customer service by answering questions and addressing rider concerns in a professional manner.
- Monitored passenger safety and train cleanliness throughout each trip.
- Reported any disturbances, hazards, or maintenance issues to the train operator or control center.
- Supported accessibility for passengers with disabilities or mobility needs.
- Helped maintain a positive and welcoming environment on board through courteous and friendly communication.
- Distributed informational materials and promoted UTA safety policies and procedures.
- Ensured compliance with UTA guidelines and assisted during special events or high-traffic hours.
Production Worker
Nature’s Sunshine
Spanish Fork, UT
05.2025 - 06.2025
- Operated machinery safely while adhering to all safety protocols and procedures.
- Used basic hand tools to perform tasks related to heavy lifting.
- Facilitated collaborative work environment, readily assisting colleagues in heavy lifting tasks.
- Provided assistance with heavy lifting tasks, ensuring a safe working environment for both employees and customers alike.
- Set up machinery for production runs, aligning components according to specifications accurately.
- Followed standard operating procedures to maintain quality during production processes.
- Maintained cleanliness and organization of work area for optimal efficiency.
- Maintained organization of inventory to support smooth picking and shipping processes.
- Loaded and unloaded merchandise efficiently, preparing items for dispatch or storage.
- Maintained a clean and organized work area to promote safety and efficiency.
OPD ASSOCIATE
Walmart
Springville, UT
07.2025 - 09.2025
- Developed strong customer service skills through daily interactions with customers.
- Trained new employees on basic customer service techniques and procedures.
- Participated in team meetings, providing insights to improve operations.
- Approached customers and initiated conversations to determine needs and preferences.
- Answered phone calls from potential customers to direct to appropriate products or departments.
- Maintained professional, positive attitude, contributing to productive work environment.
- Arranged merchandise with signage and appealing displays to encourage customer sales.
- Learned and applied new skills and procedures readily, adapting to changing work environments.
- Communicated with colleagues, supervisors, and clients, fostering positive relationships and collaboration.
- Learned about new products and promotions, staying up-to-date on industry trends to provide informed recommendations to customers.
- Cleaned shelves, counters, and tables.
- Answered questions regarding store and merchandise.
Education
BACHELOR OF SCIENCE (B.S.) - CRIMINOLOGY
University of Utah
Salt Lake City, UT, USASSOCIATE'S - CRIMINAL JUSTICE
Utah Valley University
Orem05.2025
Skills
- Attention to detail
- Time management
- Problem-solving
- Customer service
- Problem-solving abilities
- Customer interaction
- Opinion writing
- Writing skill development
- Drawing
- Sketching and drawing
- Multitasking
- Friendly, positive attitude
- Excellent communication
- Computer skills
- Critical thinking
- Flexible and adaptable
- Active listening
- Calm under pressure
- Microsoft office
- Task prioritization
- Bilingual communication
- Bilingual oral communication
- Bilingual fluency in Spanish
LANGUAGES
English - Fluent
Spanish - Bilingual
Timeline
OPD ASSOCIATE
Walmart
07.2025 - 09.2025
Production Worker
Nature’s Sunshine
05.2025 - 06.2025
TRAIN HOST
Utah Transit Authority
11.2023 - 10.2024
FRONT OF HOUSE EMPLOYEE
Chick Fil A
03.2023 - 11.2023
ASSOCIATE'S - CRIMINAL JUSTICE
Utah Valley University
BACHELOR OF SCIENCE (B.S.) - CRIMINOLOGY
University of Utah