Taylor Cox
Milwaukee
Summary
Dynamic Front of House Employee at SSA Group, adept at enhancing customer satisfaction through exceptional service and effective conflict resolution. Proven ability in inventory management and multitasking, ensuring seamless operations during peak hours. Recognized for fostering a welcoming atmosphere and tailoring orders to meet diverse customer needs.
Customer-focused professional accurate in handling orders and payments. Knowledgeable about fast food operations, menu options and food safety. Consistently delivers above-average service to guests.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Front of House Employee
SSA Group
Milwaukee
04.2024 - 03.2025
- Handled multiple tasks simultaneously while maintaining focus on customer satisfaction.
- Cross-trained in other areas such as bussing tables or bartending if needed.
- Greeted customers and provided friendly customer service.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Handled customer queries and complaints, ensuring satisfactory resolution.
- Greeted guests upon arrival, providing a warm and welcoming atmosphere.
- Tailored orders to address customer allergies and gluten concerns.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Managed large groups in a timely manner while ensuring satisfaction of all guests.
- Coordinated with back-of-house staff to ensure timely preparation and delivery of orders.
- Monitored inventory of front-of-house supplies and placed orders as necessary.
Education
Wisconsin Lutheran High School
Milwaukee, WISkills
- Customer service
- Inventory management
- Point of sale
- Team collaboration
- Conflict resolution
- Time management
- Listening skills
- Table and dining room setup
- Order accuracy
- Stocking and replenishing
- Cash register operation
- Detail-oriented
- Positive attitude
- Multitasking and organization
- Issue resolution
- Professionalism
- Critical thinking
- Cash register operations
- Customer satisfaction
- Cash handling
- Multitasking capacity
- Guest inquiries
- Attention to detail
- Workstation setup and breakdown
- Order documentation
- Money management
Languages
Spanish
Professional
English
Native/ Bilingual
Certification
- Drivers License
Timeline
Front of House Employee
SSA Group
04.2024 - 03.2025
Wisconsin Lutheran High School