JOSE DAVILA
Mankato,MN
Summary
Dynamic professional blending finance knowledge with extensive hospitality experience. Excels in high-pressure environments, adeptly resolving client concerns and ensuring satisfaction through detail-oriented service. Committed to fostering positive guest interactions and streamlining operations for enhanced efficiency.
Overview
5
5
years of professional experience
Work History
Front of House Employee
Panda Express Restaurant
Mankato, Minnesota
07.2026 - Current
- Greeted guests warmly, enhancing their experience and fostering a welcoming atmosphere.
- Helped customers choose menu items and answered questions clearly.
- Resolved customer concerns professionally, contributing to increased satisfaction and loyalty.
- Processed cash register transactions accurately and efficiently, ensuring smooth customer flow.
Table Games Dealer
Jackpot Junction Casino Hotel
Morton, MN
02.2024 - 08.2025
- Enhanced player experience through engaging and friendly table interaction.
- Performed accurately cash exchanges and player payouts to uphold game integrity.
- Monitored table activity to ensure compliance with safety and security protocols.
- Supported card dealing across table games while following game rules and fair-play standards.
Host/Cashier
Jackpot Junction Casino Hotel
Morton, MN
12.2021 - 02.2024
- Coordinated reservations and seating plans across dining venues, ensuring efficient guest flow and operational continuity.
- Directed guest check-in flow at Jackpot Junction Casino Hotel with prompt, professional service.
- Monitored cleanliness and guest setup between seatings, maintaining dining area readiness and enhancing guest experience.
- Supported onboarding of new hosts by providing training on operational procedures and customer service standards.
Education
Diploma -
Redwood Valley Senior High School
Redwood Falls, MN06-2023
Diploma - Powerline
Minnesota West Community & Technical College
Granite Falls, MN05-2025
Bachelor of Science - Finance
Minnesota State University
Mankato, MN05-2029
Skills
- Customer Service Excellence
- Customer Engagement
- Guest Relations
- Point of Sale Management
- Service Operations
- Team Collaboration
- Customer service
- Data modeling tools
Personal Information
Title: Finance Student
Accomplishments
- Achieved a 4.0 GPA and was named to the Dean's List.
- Student Leadership Award - American Indian Affairs
COMMUNITY INVOLVEMENT
NASA - Native American Student Association - Student Club - 2025 - Present
- Co-organized the 3rd Annual Round Dance in collaboration with college peers, facilitating a major community and cultural event on campus.
- Managed score tabulation and data tracking for competitive events, ensuring complete accuracy and integrity of the results.
ALAS - American Latino Student Association - Student Club - 2026 - Present
- Represented ALAS at Mexican 216th Independence Day celebration at Metro State University.
- Engaged in civic networking with key dignitaries, including the Mayor of St. Paul and the Ambassador of Mexico, to discuss community engagement and student representation.
Timeline
Front of House Employee
Panda Express Restaurant
07.2026 - Current
Table Games Dealer
Jackpot Junction Casino Hotel
02.2024 - 08.2025
Host/Cashier
Jackpot Junction Casino Hotel
12.2021 - 02.2024
Diploma -
Redwood Valley Senior High School
Diploma - Powerline
Minnesota West Community & Technical College
Bachelor of Science - Finance
Minnesota State University