Giovana Cortez
Salem,OR
Summary
Driven professional with experience at excelling in client relationship management and problem-solving. Office Management and Administration Professional experienced in optimizing productivity, efficiency and service quality across various environments. Skilled in MS Office and bilingual communication. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
8
8
years of professional experience
Work History
Account Care Specialist
T-Mobile
03.2020 - 12.2022
- Contributed to a positive work environment through effective teamwork and open communication with colleagues across departments.
- Successfully managed challenging behavioral situations by utilizing de-escalation techniques.
- Monitored metrics to provide excellent customer service and to excel in company financial goals.
- Resolved customer complaints using established follow-up procedures.
- Processed payments using credit cards.
- Successfully able to self start and met metric goals while working remote.
Office Manager/Owner
Perfection Auto Glass LLC.
04.2015 - 02.2020
- Handled sensitive client information with utmost confidentiality, maintaining trust and integrity.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- In charge of submitting and filing all invoices, tax preparation and accounting.
- Maintained accurate accounts payable/receivable transactions regularly to ensure balanced budgets.
- Managed purchases, and conducted regular inventory of service repair supplies by ordering, stocking and picking up undelivered or damaged windshields to maintain a smooth and operational day.
- Coordinated service repair appointments, ensuring timely execution and optimal scheduling for all participants.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Education
Diploma - Dental
UEI - Vocational Training
Huntington Park, CA2011
Associate Degree - Sociology/Psychology/Business
Victorville Community College
Victorville, CAGED -
Clackamas Community College
Clackamas, OR2009
Skills
- Collaborative Environments
- Client Relationship Management
- Customer Service and Assistance
- Excellent Organizational Skills and Multi-tasking ability
- Adaptability and Flexibility
- Managing Multiple Priorities
- Problem-Solving
- MS Office
- Scheduling
- Attention to Detail
- Relationship Building
- Ability to learn quickly and adapt to new situations
Languages
Spanish
Native or Bilingual
Timeline
Account Care Specialist
T-Mobile
03.2020 - 12.2022
Office Manager/Owner
Perfection Auto Glass LLC.
04.2015 - 02.2020
Diploma - Dental
UEI - Vocational Training
Associate Degree - Sociology/Psychology/Business
Victorville Community College
GED -
Clackamas Community College
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