Giovana Da Silva

As a Macy's Customer Experience Colleague I was responsible for providing an outstanding customer shopping experience, always ensuring the costumer is the top priority. Engaging and interacting with customers during their in store or online journey to acquire and grow client relationships and making sure the costumer leaves the store with what they came in looking for.

• Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
• Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
• Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.

• Worked well with teammates and accepted coaching from management team.
• Collaborated with team members to complete orders.
• Worked front counter, drive-thru and other areas.
• Took orders, prepared meals, and collected payments.