Giovanca Paladines

• Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
• Gained valuable experience working within an urgent care, applying learned concepts directly into relevant work situations.
• Sorted and organized files, spreadsheets, and reports.
• Gained hands-on experience in vital signs, venipuncture, and injections.
• Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
• Adhered to patient confidentiality and HIPAA practices.
• Interacted with patients from diverse backgrounds.
• Answered an estimated 20 phone calls a day.
• Scheduled appointments and accurately charted patients in the EHR.

• ● Used strong interpersonal communication skills to convey information to others.
• ● Developed a safe and caring environment.
• ● Dedicated my time in lifting excess work from full-time positions.
• ● Gained experience in a hospital setting following safety and sanitary protocols.
• ● Contributed donation with clothing and supplies for families in need.
• ● Provided support and companionship to patients in need of assistance.
• ● Complied with HIPAA standards to confidentially maintain patient medical information.

• Followed strict sanitation and food safety guidelines
• Communicated effectively with customers meeting their needs
• Maintained a clean and organized work environment
• Identified possible concerns and flaws to my managers
• Prioritized customer needs
• Worked part of a team and created bonds with crew members and guests.
• Served 100+ customers daily.

● Accomplished excellent customer service.
● Worked part of a team and created bonds with crew members and guests.
● Addressed any guest concerns and introduced my manager if necessary.
● Followed strict sanitation and food safety guidelines.
● Communicated effectively with customers meeting their needs.
● Maintained a clean and organized work environment.
● Identified possible concerns and flaws to managers.
● Prioritized customer needs
● Developed new ideas and creativity.
● Unified coworkers to excel as a team
● Visualized ways to increase productivity within the workplace