Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Giovanna Contreras

Desert Hot Springs,CA

Summary

An experienced professional looking for a position where I can use my acquired skills and abilities in a progressive and challenging environment.

Overview

6
6
years of professional experience

Work History

Inventory Manager

Port Retail, LLC
Port Hueneme, CA
05.2021 - 09.2024
  • Prepared cash or check payments for vendors.
  • Intake deliveries.
  • Created and updated regular inventory reports and records.
  • Maintained sufficient inventory levels to meet customer demands at all times.
  • Analyzed inventory data to identify and address stock discrepancies.
  • Participated in regular cycle counts to confirm accuracy of inventory records.

Customer Service Representative

HPC
Port Hueneme, CA
08.2018 - 05.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

La Quinta High School
La Quinta, CA

Certification - Pharmacy Technician

Charter College
Canyon Country, CA

Skills

  • Microsoft Excel
  • Microsoft Office
  • Quick learner
  • Critical Thinking
  • Call center experience
  • Money handling abilities
  • Professional telephone demeanor
  • Filing
  • Account updating
  • Spreadsheets
  • Building rapport
  • Payment Processing

Languages

English
Spanish

Timeline

Inventory Manager

Port Retail, LLC
05.2021 - 09.2024

Customer Service Representative

HPC
08.2018 - 05.2021

La Quinta High School

Certification - Pharmacy Technician

Charter College
Giovanna Contreras