Giovanna Contreras
Desert Hot Springs,CA
Summary
An experienced professional looking for a position where I can use my acquired skills and abilities in a progressive and challenging environment.
Overview
6
6
years of professional experience
Work History
Inventory Manager
Port Retail, LLC
Port Hueneme, CA
05.2021 - 09.2024
- Prepared cash or check payments for vendors.
- Intake deliveries.
- Created and updated regular inventory reports and records.
- Maintained sufficient inventory levels to meet customer demands at all times.
- Analyzed inventory data to identify and address stock discrepancies.
- Participated in regular cycle counts to confirm accuracy of inventory records.
Customer Service Representative
HPC
Port Hueneme, CA
08.2018 - 05.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
La Quinta High School
La Quinta, CACertification - Pharmacy Technician
Charter College
Canyon Country, CASkills
- Microsoft Excel
- Microsoft Office
- Quick learner
- Critical Thinking
- Call center experience
- Money handling abilities
- Professional telephone demeanor
- Filing
- Account updating
- Spreadsheets
- Building rapport
- Payment Processing
Languages
English
Spanish
Timeline
Inventory Manager
Port Retail, LLC
05.2021 - 09.2024
Customer Service Representative
HPC
08.2018 - 05.2021
La Quinta High School
Certification - Pharmacy Technician
Charter College