Giovanna De Leon
Dale,TX
Summary
Adaptable professional with 18.5+ years of experience and a proven knowledge in social service field, communications and advocacy. Aiming to leverage learned skills to successfully fill the role in which you seek.
Overview
15
15
years of professional experience
Work History
Case Manager
Youth Advocacy (WAP)
05.2017 - Current
- Work with adjudicated youth 13-17 year old within
- Develop appropriate care plans for at-risk youth and high-risk families.
- Communicat with legal service providers, social services agencies and local judicial systems regarding cases.
- Approximate caseload of 5-12 clients in which each client receives 14-25 hours individualized services from case manager
Bilingual Hotline Advocate II
National Domestic Violence Hotline
Austin, Texas
07.2015 - 03.2025
- Provide crisis intervention, safety planning, education to include dynamics of DV, advocacy and referrals to over 25 million callers
- Use a client-centered approach, collect demographic information on all calls, enters caller's needs and caller's situations into caller application and documents referrals given to callers which include over 60,000 calls a month
Case Manager
Southwest Key Program
05.2010 - 04.2015
- Conducted assessments for participant-centered plan of care for at-risk individuals and high-risk families.
- Advocated for clients to coordinate care and navigate resources within the judicial and educational system.
- Communicated with legal service providers, social services agencies and local judicial systems regarding cases.
Education
Bachelor of Arts - Theatre, TV, Film
University of Texas RGV
Edinburg, TXLCDC
Go-or-Gro Productions
McAllen, TXRehabilitative Services
UTPA
Edinburg, TXSkills
- Team building
- Fluent in Spanish
- Team management
- Active listening
- Emergency response training
- Community outreach expert
- Women's issues
- Violence prevention
- Microsoft Office
Interests
Austin Police Department Volunteer with Victim Services
Kyle Police Department Volunteer with Victim Services
Actor and voice over performer
Guest Speaker on Sex Trafficking for Zonta International
Junior League chair on BullyTalk-Educational Presentation to MISD 3rd graders, train members
Former Volunteer for CASA of Hidalgo and Travis County Hidalgo County
Languages
Timeline
Case Manager
Youth Advocacy (WAP)
05.2017 - Current
Bilingual Hotline Advocate II
National Domestic Violence Hotline
07.2015 - 03.2025
Case Manager
Southwest Key Program
05.2010 - 04.2015
Bachelor of Arts - Theatre, TV, Film
University of Texas RGV
LCDC
Go-or-Gro Productions
Rehabilitative Services
UTPA
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