Giovanna Gomez
San Marcos,TX
Summary
Results-driven professional with extensive experience in bakery operations and front desk management. Expertise in effective communication, problem-solving, and staff training, contributing to improved efficiency and compliance with safety regulations.
Overview
10
10
years of professional experience
Work History
Bakery Sales Associate
HEB Grocery Store
San Marcos, TX
03.2020 - Current
- Maintained cleanliness and organization of display cases to promote product visibility.
- Operated baking equipment to prepare high-quality products efficiently.
- Monitored inventory levels and restocked supplies to maintain optimal production schedules.
- Trained new staff on safety protocols and operational procedures for bakery tasks.
- Ensured compliance with health regulations through regular cleaning and sanitation practices.
- Collaborated with team members to streamline production processes and reduce waste.
- Ensured consistent quality by adhering to strict food safety regulations and sanitation guidelines throughout all stages of production.
- Reduced waste by efficiently managing inventory and rotating products to ensure freshness.
Front Desk Receptionist
Vet Clinic
New Braunfels, TX
01.2018 - 03.2020
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Provided exceptional customer service, addressing client inquiries and concerns promptly.
- Coordinated communication between veterinarians and clients to facilitate care instructions.
- Streamlined appointment booking processes, enhancing overall clinic efficiency and client satisfaction.
- Trained new staff on front desk procedures and software systems to maintain operational standards.
- Implemented inventory management practices for office supplies and medical forms to reduce waste.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Manager
Petsmart
San Marcos, TX
01.2017 - 01.2018
- Oversaw daily operations, ensuring compliance with company policies and procedures.
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Promoted a positive work environment by fostering open communication channels, encouraging teamwork, and recognizing employee achievements.
- Advocated for staff members, helping to identify and resolve conflicts.
Specialist
Perry Ellis
San Marcos, TX
01.2016 - 01.2017
- Implemented data-driven strategies to optimize resource allocation and project outcomes.
- Analyzed performance metrics to identify areas for process improvement.
- Established best practices for project management, enhancing consistency across departments.
- Enhanced customer satisfaction with timely and accurate issue resolution.
- Evaluated customer needs and feedback to drive product and service improvements.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Education
Associate of Science - Psychology
Austin Community College
Austin, TX05.2024
Skills
- Warm interpersonal skills
- Team leadership
- Time management
- Clear and concise communication
- Complex Problem-solving
- Staff training and development
Languages
Spanish
Timeline
Bakery Sales Associate
HEB Grocery Store
03.2020 - Current
Front Desk Receptionist
Vet Clinic
01.2018 - 03.2020
Manager
Petsmart
01.2017 - 01.2018
Specialist
Perry Ellis
01.2016 - 01.2017
Associate of Science - Psychology
Austin Community College