Summary
Overview
Work History
Education
Skills
Work Availability
Languages
Websites
Software
Timeline
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Giovanna Gutierrez

Pembroke Pines,FL

Summary

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented with ability to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exceptional customer service and team collaboration.

Overview

10
10
years of professional experience

Work History

Credentialing/Licensing Team Lead

HealthTrust Workforce Solutions
Sunrise, FL
05.2023 - 01.2025
  • Delegated daily tasks to team members to optimize group productivity.
  • Monitored team progress and enforced deadlines.
  • Rotated through series of different stations based on team needs.
  • Collaborated with management team to implement new work procedures or policies.
  • Offered training and support to keep team members motivated and working toward objectives.
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
  • Assigned projects and distributed tasks to team members as per area of expertise.
  • Ensured compliance with industry standards and regulations.
  • Supported the manager in developing plans for future projects, initiatives and objectives.
  • Facilitated team meetings to discuss targets, strategies, and address any issues.

Credentialing Specialist/Licensing Specialist

HealthTrust Workforce Solutions
12.2022 - 05.2023
  • Maintained informational resources, tracking and documenting requests for updates, certification and credentialing.
  • Performed primary source verifications such as criminal histories, licenses and board certifications.
  • Phone experience such as assisting onboarders and recruiters with questions and concerns with licenses.
  • Developed and coordinated trainings to help individuals learn company policies,procedures and job tasks.
  • Checking in periodically with trainees to ensure they’re following procedures correctly.
  • Answering questions and concerns of team members.
  • Creating a training guideline to be used as a reference point for trainees.
  • Assisted in auditing other team member’s license confirmations.
  • Completed time sensitive projects that were assigned.
  • Provided coverage for team lead when needed while ensuring team member’s met daily criteria.
  • Pulling compliance reports and assigning to team members.

Scheduling Manager

Jersey's Wings and Raw Bar
Pembroke Pines, FL
07.2018 - 10.2021
  • Managed schedules of team of 20 personnel to keep all shifts properly staffed.
  • Posted open job positions on the company site and social media sites, including Indeed and LinkedIn.
  • Organized and maintained documents, files and records.
  • Trained 20 employees on best practices and protocol while managing teams to maintain optimal productivity.
  • Monitored workflow and schedules to ensure timely delivery.
  • Collaborated with outside vendors and served as central point of contact.

Assistant

FieldPro Inspection Services LLC
Pembroke Pines, FL
05.2016 - 10.2018
  • Assisted production and distribution of memos, email updates and other forms of communication.
  • Assisted in the preparation of reports, presentations and correspondence.
  • Tracked expenses and documented records using Excel to improve financial flow.
  • Assisted organizational efforts by filing, entering data and answering phones.
  • Scheduled conferences and associated travel arrangements, including hotel, airfare and ground transportation.

Bartender

Jersey’s Wings and Raw Bar
Pembroke Pines, Florida
07.2015 - 07.2018
  • Greeted customers and provided excellent customer service.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Processed payments accurately and efficiently with POS system.

Education

High School Diploma -

West Park High School
West Park, Florida
06.2015

Skills

  • Team Leadership
  • Talent Acquisition and Training
  • Customer relations understanding
  • Scheduling and calendar management
  • Time management abilities
  • Production monitoring
  • Project management
  • Database management

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages

Spanish
Intermediate (B1)
B1

Software

Excel

Outlook

Microsoft Word

Timeline

Credentialing/Licensing Team Lead

HealthTrust Workforce Solutions
05.2023 - 01.2025

Credentialing Specialist/Licensing Specialist

HealthTrust Workforce Solutions
12.2022 - 05.2023

Scheduling Manager

Jersey's Wings and Raw Bar
07.2018 - 10.2021

Assistant

FieldPro Inspection Services LLC
05.2016 - 10.2018

Bartender

Jersey’s Wings and Raw Bar
07.2015 - 07.2018

High School Diploma -

West Park High School

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Giovanna Gutierrez