Giovanna Lupis
Napa,CA
Summary
Dynamic and professional, with a proven track record at Morimoto Asia, I excel in team collaboration and exceptional customer service. Skilled in POS system operations and tableside etiquette, I've significantly enhanced dining experiences, ensuring high standards of cleanliness and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Server/Server Assistant
Four Seasons Hotel
Napa, CA
10.2024 - Current
- Took orders from customers accurately and in a timely manner.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Stocked service areas with supplies during slow periods.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Server
Morimoto Asia
Napa, CA
09.2023 - Current
- Explained menu items, describing ingredients and cooking methods upon request.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Operated POS terminals to input orders, split bills and calculate totals.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Responded efficiently to guest inquiries and complaints in a professional manner.
On Call Event Assistant
Alkar Human Resources
Napa, CA
02.2024 - 12.2024
- Organized materials, cleaned facilities and set up equipment to prepare for events.
- Setup and break down operations at each location prior to and after the conclusion of an event.
- Engaged with attendees, creating a welcoming and positive event experience.
- Maintained cleanliness and orderliness of event areas before, during, and after events.
- Served food and beverages to patrons.
Server/Food Runner
Kitchen Door
Napa, CA
02.2023 - 10.2023
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Food Runner/Server Assistant
Eikos
Napa, CA
08.2022 - 01.2023
- Monitored food quality before serving, ensuring all dishes met establishment standards.
- Actively contributed to the team by taking on additional duties during staff shortages or special events.
- Facilitated communication between the kitchen and the dining staff to enhance guest experience.
- Maintained cleanliness and organization of serving stations and dining areas.
Education
High School Diploma -
Valley Oak High School
Napa, CA06-2024
Skills
- Daily specials memorization
- Food inspection
- Tableside etiquette
- Point of sale (POS) system operations
- Team collaboration
- Cleanliness standards
- Positive and professional
- Exceptional customer service
Timeline
Server/Server Assistant
Four Seasons Hotel
10.2024 - Current
On Call Event Assistant
Alkar Human Resources
02.2024 - 12.2024
Server
Morimoto Asia
09.2023 - Current
Server/Food Runner
Kitchen Door
02.2023 - 10.2023
Food Runner/Server Assistant
Eikos
08.2022 - 01.2023
High School Diploma -
Valley Oak High School
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