Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Giovanna Ramirez

Chicago,IL

Summary

A motivated and bilingual professional with over five years of experience in customer service, office administration, and team support. I've worked in fast-paced settings, where I developed a strong ability to manage multiple tasks at once, communicate clearly, and keep things running smoothly. Whether I’m greeting guests, handling inquiries, or managing daily office operations, I pride myself on delivering excellent service with a friendly, positive attitude. I’ve also gained valuable leadership experience training new team members, and ensuring the highest standards of professionalism. My adaptability, problem-solving skills, and attention to detail make me a great fit for a receptionist position, and I’m excited to bring my energy and organizational skills to a dynamic team.

Overview

4
4
years of professional experience

Work History

Bookkeeping/Customer Service

R&A Lawn Service LLC
Chicago
10.2024 - Current
  • Record and categorize daily payments and expenses.
  • Send customer invoices, and record payments received.
  • Prepare the books for the accountant.
  • Managed financial, operational, and Human Resources to optimize business performance.

Front Desk Receptionist

Holiday Inn & Express
Mokena, IL
02.2024 - 09.2024
  • Greet and assist hotel guests, managing inquiries with a professional and friendly demeanor.
  • Handle incoming phone calls and emails, providing accurate information to clients regarding services and scheduling.
  • Oversee the reception area, ensuring it is clear, organized, and presentable at all times.
  • Assisted in administrative duties, including document filing, data entry, and correspondence management.
  • Assisted management in training new hires on front desk duties, customer services, how to work the system.

Waitress/Part time Assistant Management

Puerto Vallarta
Jeffersonville, IN
09.2021 - 02.2024
  • Demonstrated time management skills, serving multiple tables simultaneously.
  • Maintained a clean and organized work area to enhance efficiency.
  • Ensured order accuracy, minimizing errors and customer complaints.
  • Trained new staff members on restaurant policies and service standards.
  • Successfully balanced serving responsibilities, such as taking orders, delivering meals, and processing payments, with grace and professionalism.

Education

High School Diploma -

George Washington High School
Chicago, IL
06.2019

Some College (No Degree) - Business Accountancy

Harold Washington
Chicago, IL

Skills

  • Customer service
  • Communication skills
  • Time Management
  • Multitasking
  • Adaptability
  • Attention to detail
  • Upselling
  • Problem solving
  • Teamwork
  • Leadership skills
  • Professionalism
  • Bilingual

Languages

Spanish
Native/ Bilingual

Timeline

Bookkeeping/Customer Service

R&A Lawn Service LLC
10.2024 - Current

Front Desk Receptionist

Holiday Inn & Express
02.2024 - 09.2024

Waitress/Part time Assistant Management

Puerto Vallarta
09.2021 - 02.2024

High School Diploma -

George Washington High School

Some College (No Degree) - Business Accountancy

Harold Washington