Cory Christopher
Maple Valley,WA
Summary
Business professional prepared for this role, bringing wealth of experience in strategic planning and operational management. Delivered impactful results through effective leadership and resource optimization. Focused on fostering team collaboration and achieving exceptional outcomes with adaptability and reliability. Skilled in process methodology, strategic growth, and customer relations.
Overview
18
18
years of professional experience
Work History
Owner
Emerald City Lawn Service LLC
06.2023 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Established foundational processes for business operations.
HUB Operations Manager
United Parcel Service, UPS
10.2006 - 11.2023
- Oversaw the hiring, onboarding, and training of new employees, fostering a team-oriented work culture.
- Championed change management efforts within the organization, encouraging adaptability among employees when faced with operational shifts.
- Implemented data-driven decision-making processes to optimize workflow and boost overall productivity.
- Managed daily scheduling of staff assignments, ensuring optimal coverage during peak hours.
- Increased employee productivity through regular performance evaluations and targeted training programs.
- Collaborated with cross-functional teams for process improvements, leading to increased efficiency in hub operations.
- Maintained a safe working environment by enforcing strict adherence to safety protocols and guidelines.
- Analyzed performance metrics on an ongoing basis to identify areas requiring attention or adjustments in strategy.
- Responsible for complete results of safety, quality, and performance from my 300+ person union workforce and 49 person management team.
- Maintained adherence to processes and methods to provide cost savings to budget and shareholders.
- Prioritized tasks to complete projects and assignments efficiently and timely.
- Coordinated emergency response procedures effectively in the event of equipment failures or other disruptions to ensure minimal impact on operations.
- Led continuous improvement initiatives that resulted in enhanced operational efficiency within the hub facility.
- Communicated with internal and external customers to ensure stability in relationships and foster an environment of success.
- Head of discipline of all employees assigned. Administered collective bargaining discipline and supported labor relations department.
- Maintained excellent cross functional relationships to make consistent high level decisions in the best interest of the employer.
- Tasked with enterprise decision making. (Fiscal, Human Resource, Production, Safety)
Education
Bachelor of Arts - Communications
Thomas Edison State University
Trenton, NJ01-2023
Skills
- Customer relations
- Relationship building
- Verbal and written communication
- Decision-making
- KPI tracking
- Workflow optimization
- Public speaking
Languages
English
Native or Bilingual
Timeline
Owner
Emerald City Lawn Service LLC
06.2023 - Current
HUB Operations Manager
United Parcel Service, UPS
10.2006 - 11.2023
Bachelor of Arts - Communications
Thomas Edison State University
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