Giovanna Santos
São Paulo ,SP
Summary
HR Analyst with extensive experience at CUP Recursos Humanos, specializing in recruitment and selection. Proven ability to manage client relationships and analyze performance metrics, resulting in improved candidate evaluation strategies. Strong communication skills and dedication to compliance drive success in high-pressure environments.
Overview
8
8
years of professional experience
Work History
Aupair Exchange Program – United States
Cultural Care
CHARLOTTE, NC
03.2024 - Current
- Coordinated daily activities to promote engagement and development in children.
- Facilitated child growth through guidance and support tailored to individual needs.
- Collaborated with parents, teachers, coaches, and peers to enhance children's experiences.
- Developed and organized activity schedules to structure learning and play effectively.
- Organized playdates and activities for the children, ensuring their safety at all times.
- Engaged with the children during leisure time by playing board games or reading books together.
HR Analyst
CUP Recursos Humanos
São Paulo , SP
02.2023 - 02.2024
- Managed hiring processes, including recruitment, selection, and job postings.
- Researched best practices in human resources management for talent acquisition and succession planning.
- Conducted interviews to assess applicants' qualifications, experience, and education.
- Oversaw deadlines and vacancy deliveries for clients to ensure timely fulfillment.
- Developed strategies to identify necessary skills in candidates effectively.
- Structured recruitment processes and assessments for improved candidate evaluation.
Site Operator
Simpress (HP Subsidiary)
São Paulo, SP
03.2018 - 08.2021
- Represented company on client premises, focusing on productivity and service quality levels.
- Ensured contract compliance by analyzing signatures, stamps, and internal control numbering.
- Monitored physical and digital document availability to adhere to client-defined processes.
- Guaranteed proper access to documents through efficient internal systems.
- Reported daily production indicators and weekly quality metrics for performance tracking.
Telemarketing Operator
SERCOM
Taboão Da Serra , SP
10.2017 - 02.2018
- Ensured compliance with internal processes while delivering customer service through clear communication.
- Collaborated within a team of 20 to cultivate a respectful and positive work environment.
- Facilitated customer understanding of offers to drive sales and achieve targets.
Education
Bachelor’s Degree - Human Resources Management
Universidade Nove De Julho - Uninove
Human Resources Management07-2020
Skills
Recruitment and selection
- Client relationship management
- Document and process compliance
- Communication and teamwork
- Activity planning
- Performance metrics
- Child development
- Safety management
- Behavior management
Languages
Portuguese
Native/ Bilingual
English
Professional
Affiliations
• Microsoft Office Suite
Uninove – 2018
Timeline
Aupair Exchange Program – United States
Cultural Care
03.2024 - Current
HR Analyst
CUP Recursos Humanos
02.2023 - 02.2024
Site Operator
Simpress (HP Subsidiary)
03.2018 - 08.2021
Telemarketing Operator
SERCOM
10.2017 - 02.2018
Bachelor’s Degree - Human Resources Management
Universidade Nove De Julho - Uninove
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