Giovanna Tramarin
SUNRISE,FL
Summary
Dynamic and results-driven professional with more than 8 years of experience in sales, marketing, and customer service. Curious and eager to learn, with a proven track record in driving revenue growth, enhancing customer satisfaction, and implementing innovative marketing strategies. Adept at building strong client relationships, analyzing market trends, and delivering exceptional service to exceed business objectives.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Email Marketing and Customer Service Specialist
Lamborghini Miami • Miami, FL
10.2022 - Current
- Designing and managing email marketing campaigns, achieving an average open rate of 25% and click-through rate of 5%.
- Building and maintaining strong relationships with customers, resolving inquiries and ensuring a seamless luxury experience.
- Analyzing customer feedback and data to implement service improvements.
- Collaborating with the sales team to nurture leads generated through email marketing efforts.
- Utilizing CRM tools to segment audiences and personalize communication strategies.
Marketing and Sales Specialist
Nordstrom
10.2018 - 10.2022
- Developed and executed personalized marketing strategies, resulting in more than 75% increase in customer acquisition and retention.
- Provided exceptional customer service, achieving a 95% satisfaction score.
- Conducted market analysis to identify emerging trends and optimize sales strategies.
- Collaborated with cross-functional teams to design promotional campaigns.
- Trained and mentored new team members, enhancing overall team productivity and cohesion.
Retail Sales Specialist
Ralph Lauren Purple Label
03.2016 - 10.2018
- Provided exceptional customer service by attentively listening to needs and offering tailored solutions.
- Increased customer satisfaction by providing expert product knowledge and personalized recommendations.
- Consistently met or exceeded individual sales goals while contributing to overall store success.
Education
BBA - Marketing
Florida International University
Miami, FL12-2019
Skills
- Strategic Sales Planning & Execution
- Digital Marketing & Social Media Strategy
- Customer Relationship Management (CRM)
- Market Research & Data Analysis
- Team Leadership & Collaboration
- Brand Development & Awareness
- Excellent Communication & Negotiation Skills
- Conflict Resolution & Problem-Solving
Accomplishments
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Certification
Digital Marketing and E-Commerce Certificate, Google, 2024-2025.
Languages
Portuguese
Native or Bilingual
English
Native or Bilingual
Spanish
Professional Working
Italian
Limited Working
Interests
- Played basketball competitively during high school and college, enhancing teamwork and leadership skills
- Coached youth basketball teams, developing mentoring abilities and fostering community engagement
- Passionate about drawing and expressing creativity through art, leveraging artistic skills for personal and professional projects
- Enjoys photography and photo editing, utilizing these skills for creative and professional endeavors
- Training in martial arts, embracing the philosophy that a healthy body fosters a healthy mind
Timeline
Email Marketing and Customer Service Specialist
Lamborghini Miami • Miami, FL
10.2022 - Current
Marketing and Sales Specialist
Nordstrom
10.2018 - 10.2022
Retail Sales Specialist
Ralph Lauren Purple Label
03.2016 - 10.2018
Digital Marketing and E-Commerce Certificate, Google, 2024-2025.
BBA - Marketing
Florida International University
Similar Profiles
Nolan TrioloNolan Triolo
Business Development Account Executive at Miami Dolphins and Hard Rock Stadium, Miami, FLBusiness Development Account Executive at Miami Dolphins and Hard Rock Stadium, Miami, FL
Anny SanchezAnny Sanchez
Assistant Move at Miami Estate Manager Corp - Miami FLAssistant Move at Miami Estate Manager Corp - Miami FL
GIOVANNA TRAMARINGIOVANNA TRAMARIN
Marketing Social Media at Lamborghini MiamiMarketing Social Media at Lamborghini Miami