GIOVANNA KELLY GARCIA
QXO
QUEENS,NY
1
Language
11
years of professional experience
Result-driven Sales & Operations Professional with 5+ years of experience in the commercial construction sector. Track record of 1.5M+ in annual profit by identifying market opportunities and building relationships with customers. Analytical, organized and detail-oriented team player with ownership mentality. Eager to apply my background and skills to maximize profitability.
Work History
COMMERCIAL INSIDE SALES
4 Years 11 Months- Supported Outside Sales Representatives by preparing quotations, coordinating projects, and managing accounts to facilitate sales success
- Process sales orders, purchase orders, returns, credits, and exchanges accurately and efficiently
- Coordinate order fulfillment with warehouse, yard, purchasing, production, and delivery teams
- Maintain customer accounts, pricing structures, sales documentation, and order records within company systems
- Partner with Operations, Purchasing, Warehouse, Production, Delivery, and Customer Service teams to ensure seamless order execution
- Monitored inventory availability and communicated lead times, substitutions, and product updates to customers to ensure informed purchasing decisions
- Assisted in resolving delivery issues, inventory concerns, and product discrepancies to enhance customer satisfaction and maintain order integrity
Shift Supervisor
5 Years 8 Months- Supervised front-store associates to ensure seamless shift coverage and deliver consistent customer service.
- Monitored register operations, cash handling, and POS accuracy during busy periods.
- Coordinated opening and closing procedures to secure store, reconcile tills, and prepare daily operations.
- Trained new team members on store policies, service standards, and operational routines.
- Resolved customer concerns promptly, supporting service recovery and store satisfaction.
- Coordinated merchandising resets and stock replenishment to optimize product presentation and enhance sales floor readiness.
- Enforced safety, compliance, and loss prevention procedures across daily shift activities.
- Supported store manager by managing scheduling, payroll, and reporting on P&L, vendor invoices, loss prevention, and cycle counts.
Education
Bachelor of Science - Computer Programming
- 3.4 GPA
Skills
Organization and time management
Attention to detail
Multitasking
Dependable and responsible
Flexible and adaptable
Friendly
positive attitude
Languages
Spanish
Native or Bilingual
Timeline
COMMERCIAL INSIDE SALES
QXO
11.2021 - CurrentRead More
Shift Supervisor
CVS Pharmacy
03.2016 - 11.2021Read More
New York City College of Technology
Bachelor of Science from Computer Programming
Read More