GIOVANNA S. GONZALEZ
West Palm Beach,FL
Summary
Results-driven Project Property Manager with expertise in budget management, lease negotiation, and tenant relations. Proven ability to enhance tenant satisfaction and streamline operations, contributing to improved occupancy rates and financial performance.
Overview
12
12
years of professional experience
Work History
PROJECT PROPERTY MANAGER
FRANCO'S REMODELING SERVICES
651 HARTH DR WEST PALM BEACH, FL
06.2016 - 01.2020
- Developed budgets for property expenses and monitored financial performance regularly.
- Implemented marketing strategies to attract prospective tenants effectively.
- Communicated with tenants regarding policies, procedures, and community events.
- Negotiated lease agreements and resolved tenant disputes professionally and efficiently.
- Trained new staff on property management systems and customer service practices.
- Handled resident complaints and expedited maintenance requests.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Collected monthly assessments, rental fees, deposits and payments.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Processed evictions when necessary in accordance with state laws and procedures.
- Managed all maintenance requests from tenants in a timely manner.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Facilitated tenant paperwork processing and verification.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
- Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
- Met with prospective tenants to show property and assess applications or sign leases.
- Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
- Negotiated leases, rental agreements, and other contractual documents related to property management activities.
- Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
- Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits.
- Established policies regarding tenant relations and enforcement of rules and regulations within the properties.
- Advised owners on potential improvements or investments that could increase the value of their properties.
- Developed marketing plans to promote vacant units through various channels such as online listings or print media ads.
- Developed and implemented effective leasing strategies to maximize occupancy rates.
- Oversaw and monitored preventative maintenance and energy management inspections and programs.
- Analyzed market conditions regularly to identify opportunities for improving operational efficiency.
- Organized regular meetings between owners and tenants to discuss any issues or concerns they may have.
- Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
- Oversaw daily operations, maintenance, and administration of various properties.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Met with clients to negotiate management and service contracts.
- Cultivated rapport with clients to meet expectations for high-end event space rentals.
- Negotiated rates and prepared documents such as communization, pooling and production sharing agreements.
- Supervised production of annual rent, operating expense, and real estate tax adjustments.
Healthcare Director
Vital Care Medical Center inc
2188 Jog Road Greenacres, FL 33415
05.2008 - 06.2016
- Managed daily operations of healthcare services and staff coordination.
- Implemented policies to ensure compliance with healthcare regulations.
- Oversaw patient care quality and satisfaction initiatives across departments.
- Coordinated training programs for new healthcare staff members.
- Facilitated communication between patients, families, and medical teams.
- Monitored inventory levels of medical supplies and equipment usage.
- Evaluated employee performance on an ongoing basis and provided feedback as needed.
- Negotiated contracts with vendors for supplies, equipment, or other resources required by the facility.
- Collaborated with medical staff to develop interdisciplinary treatment plans for patients.
- Reviewed patient records to assess progress toward desired outcomes of care delivery.
- Created strategies for improving customer service standards in the facility.
- Supervised medical billing staff to ensure accurate coding and timely collections.
- Developed and implemented patient care policies and procedures.
- Established performance goals and objectives in alignment with organizational mission and values.
- Conducted regular staff meetings to discuss safety protocols and quality assurance initiatives.
- Participated in strategic planning sessions focused on developing long-term organizational goals.
- Oversaw all administrative functions associated with the daily operation of the healthcare facility.
- Resolved conflicts between physicians, nurses and administrative staff to maintain optimal workflows.
- Communicated with patients with compassion while keeping medical information private.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Maintained records management system to process personnel information and produce reports.
- Recruited, hired and trained new medical and facility staff.
- Directed, supervised and evaluated medical, clerical or maintenance personnel.
- Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
- Developed medical programs that promoted community health and research.
ALZHEIMER ACTIVITIES DIRECTOR
ALZHEIMER DAY CARE CENTER OF GREENACRES
Greenacres City, Florida
06.2009 - 12.2014
- Developed engaging activity programs for participants with Alzheimer's and dementia.
- Coordinated daily schedules to ensure smooth operation of recreational activities.
- Researched new therapeutic activities to enhance cognitive and emotional well-being.
- Managed volunteer recruitment and training for community involvement in programs.
- Organized special events to promote social interaction among participants and families.
- Coordinated musical guests, movies and other types of resident entertainment.
- Remained alert to conditions interfering with safety and well-being of residents involved in activities.
- Maintained adequate supplies to meet activities needs.
- Supervised a team of activity aides in the planning and execution of daily activities.
- Conducted tours with prospective residents and families and coordinated supportive services to meet needs of incoming residents.
- Kept activities spaces organized, clean and tidy.
- Tracked resident demographics and preferences in order to develop enjoyable activities plans.
- Ensured safety protocols were followed during all activities.
- Researched new ideas for activities based on interests expressed by residents.
- Developed and implemented activities to promote physical, mental, and emotional well-being of residents.
- Scheduled meetings with volunteers from community organizations who provided assistance with programming.
- Collaborated with healthcare professionals when designing programs that addressed specific medical concerns.
- Adhered to HIPAA guidelines when discussing sensitive information about patients.
- Planned special events for holidays, birthdays, and other occasions.
- Created monthly calendars of events to inform staff and residents of upcoming activities.
- Assisted residents with hobbies or crafts such as painting or scrapbooking classes.
- Attended seminars and workshops related to best practices in activity coordination.
- Facilitated discussion groups that focused on current topics relevant to seniors.
- Encouraged residents to participate in recreational activities such as bingo or card games.
- Coordinated with vendors for supplies needed for activities.
- Coordinated calendars, shifts and activity schedules with staff.
- Consulted with staff and other professionals to discuss activities.
- Organized services such as transportation, event security and catering.
- Administered first-aid and offered emergency assistance to injured or ill participants.
- Communicated clearly with coworkers using radio, phone and text to stay on top of operations needs.
- Scheduled and coordinated events and activities.
- Assigned tasks and work hours to staff.
- Planned, organized or led exercise routines, athletic events or arts and crafts.
Education
Health Care Management
Florida Atlantic University
Boca Raton, FL04-2012
Associate of Arts - Business Administration And Management
SAN MARTIN DE PORRAS UNIVERSITY
LIMA - PERU05-1992
PERUVIAN-BRITHISH CULTURAL INSTITUTE
SAN ISIDRO-LIMA-PERU01-1986
Skills
- Budget management
- Lease negotiation
- Tenant relations
- Property inspections
- Marketing strategies
- Customer relationship management
Timeline
PROJECT PROPERTY MANAGER
FRANCO'S REMODELING SERVICES
06.2016 - 01.2020
ALZHEIMER ACTIVITIES DIRECTOR
ALZHEIMER DAY CARE CENTER OF GREENACRES
06.2009 - 12.2014
Healthcare Director
Vital Care Medical Center inc
05.2008 - 06.2016
Health Care Management
Florida Atlantic University
Associate of Arts - Business Administration And Management
SAN MARTIN DE PORRAS UNIVERSITY
PERUVIAN-BRITHISH CULTURAL INSTITUTE