Giovanne Dixon

Graduated Army Basic Combat Training and developed physical and mental toughness as well as weapons training and battle skills.

As a Horizontal Construction Engineer (12N) I graduated my Advanced Individual Training with learning basic knowledge on how to operate 7 different heavy machinery such as Dump Truck operation, Loader operation, Backhoe Loader operation, Hydraulic Excavator operation, Crawler Tractor operation, Grader operation and Scraper operation.

• As customer Service agent of the United Healthcare Medicaid account my job includes receiving and taking calls from customers from many different states and assisting them in locating physicians, hospitals, pharmacies, homeless shelters and Rehabilitation centers nearby.
• Provide detailed information and services about the health insurance to new members and begin the process to get them enrolled.
• Cooperate with many different departments to assist customers with any issue they may have.
• Answered customer inquiries and provided accurate information regarding products and services.
• Gathered customer feedback through surveys and used the data to improve customer service.
• Developed strong relationships with customers by providing personalized assistance and support.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Set up and activated customer accounts.
• Informed customers about billing procedures, processed payments and provided payment option setup assistance.
• Fielded customer complaints and queries, fast-tracking for problem resolution.