GIOVANNI BARRAGAN
Orlando,FL
Summary
Technical professional with international work history and 20 + years of excellence in the Telecommunications, Network Engineering, Project Management, Customer Service and IT industry.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Sr Application Support Analyst
Fiserv
Berkeley Heights NJ
10.2019 - 06.2023
- Diagnosed and resolved complex technical issues in Fiserv applications, ensuring timely solutions to minimize downtime and business disruptions.
- Utilized ServiceNow, Oracle, SQL, Actimize, Splunk, Jira, and Confluence for monitoring, escalating, and reporting Vigilance Network issues.
- Took ownership of escalated incidents, coordinating with cross-functional teams for prompt resolution within established SLAs.
- Conducted thorough root cause analysis for recurring or critical incidents, collaborating with development teams for permanent fixes.
- Assisted in planning, testing, and executing application deployments, ensuring smooth rollouts and validation of changes.
- Created and maintained comprehensive technical documentation, translated into Spanish for the LATAM Vigilance application.
- Troubleshot and managed database-related issues, optimizing application performance through queries, data integrity, and performance tuning.
- Developed and maintained scripts and automation tools to streamline support processes and improve overall efficiency. Provided support for application interfaces and integrations, ensuring seamless data flow.
- Identified performance bottlenecks, optimizing code and configurations for better application performance. Assisted in planning and executing system upgrades and patches for minimal impact on operations.
- Participated in disaster recovery planning and testing, ensuring applications could be recovered and restored in case of system failures or outages.
- Application Deployments: Assisting in planning, testing, and executing application deployments and updates, ensuring smooth rollouts and validation of changes
- Interacted with Clover and third-party vendors support teams to resolve technical issues related to outsourced components of the applications.
- Stayed updated with the latest technologies, AI industry trends, and best practices to enhance technical skills and contribute to the improvement of the support team.
Network Analyst
Genuent Global
Berkeley Heights NJ
10.2019 - 11.2020
- Implementing, analyzing and troubleshooting large telecommunication networks based on Frame Relay and MPLS transport using advanced routing protocols, such as, EIGRP
- Implementing TCP/IP based networks for ATM’s financial EFT clients
- Support for ATM Network remote installations and troubleshooting connectivity related issues
- Using network analysis tools, such as, a Wireshark, Intermapper and Splunk, to analyze and troubleshoot network connectivity
- Analyze remote monitoring reports to identify capacity and performance issues and manage their remediation efforts
- Lead complex troubleshooting efforts on voice and network infrastructure
- Support routers, switches, MPLS, VLANs and remote access
- Ensuring daily scheduled ATM installations which are executed and completed with quality and client focus to ensure successful installations that meet or exceed client expectations
- Raising quality risks to upper management and recommend solutions to keep projects on target and partnering within and across teams to enhance collaborative efforts
- Performing all pre-live and live day connectivity tasks to bring ATMs live on the Card Services ATM Driving Platform
- Configuration and connectivity pre-tests
- Point of contact for ATM network-related incidents, providing timely responses and resolutions
- Documenting all network-related incidents, problems, and their respective resolutions.
Network Engineer
Mettel
Holmdel, NJ
10.2018 - 09.2019
- Assisted 2G/3G provisioning, performed ATM (IP) provisioning on Multi-Service Nodes (Tellabs Ericsson, Nokia, Lucent 5ESS, ALU), and worked with hardware like Tellabs 8600, ALU ESE/RSP 7670, Nortel Passport.
- Tested Optical and IP Networks, used tools like Granite Works Inventory, Visio, CTS, Inventory Client, and Trifecta.
- Collaborated with vendors, techs, and LEC groups for on-time service delivery.
- Conducted troubleshooting and remote testing for incoming circuits through NetAnalyst.
- Implemented, designed, and supported Telco and Data networks, providing production and installation support.
Bus/Gov Technician / Transport Engineer
Verizon Business
Manhattan NY
10.2015 - 10.2018
- Performed complex telecommunications tasks, including working with LD Terminals, customer premises, Local Node, and Backbone Regen.
- Executed fiber locates, splicing, termination, and provisioning.
- Designed circuits using TIRKS (Trunks Integrated Record Keeping System).
- Monitored construction activity related to fiber optics. Assembled, installed, and tested transmission equipment like Cisco routers, Ciena 6500, Juniper, Alcatel Lucent.
- Conducted testing and diagnostic procedures on equipment according to standards, utilizing remote test systems for fault isolation.
- Managed new and existing circuits, coordinating testing and turn-up of services with providers.
- Handled provisioning service orders, including TDM (T1/T3), Ethernet, and Dark Fiber services.
- Designed circuits using TIRKS (Trunks Integrated Record Keeping System).
- Accessed network equipment, including DXCs, switches, and transport equipment.
- Performed routine testing related to OCN and next-generation services for installation, provisioning, and maintenance activities.
- Configured LAN/WAN settings, including MPLS, TCP/IP, or X.25/X.75 port configurations. Had a direct working knowledge of technologies like Tellabs 7100, Nortel 5200, Fuji 9500, Fuji 4500, Fuji 4100, and/or ROADM technology. Familiar with DWDM (10 to 100 Gig), Ethernet, Dark Fiber, and T3/T1 testing.
Voice & Data Support Engineer
Collabera - AT & T
Piscataway, NJ
04.2012 - 03.2014
- Managed Maintenance Window working bridges, IWOS ticket management, and coordination of migration time. Led projects with vendors like Alcatel-Lucent, Nortel, Nokia, and Ericsson.
- Prepared SOWs, RFQs, surveys, Autocad designs, and reports. Troubleshot SIP, voice, and data call problems, analyzed SIP call traces, and resolved carrier vendor issues.
- Expert in MPLS, UMTS transport networks, and script creation for wireless networks.
- Supported Mobility network infrastructure, conducted audits for Ericsson’s 2G/3G products, and collaborated with the PMO for migration/hot cuts.
- Knowledgeable in RAN Topology, Access Transport, and GSM/UMTS Packet Core.
Implementation Network and Wireless Engineer
Collabera - AT & T
Middletown, NJ
06.2009 - 09.2011
- Managed ordering, testing, and troubleshooting wireless technologies (GSM, MPLS, UMTS) using tools like Granite, NetAnalyst, and Xing
- Assisted with core 2G/3G provisioning, performed ATM (IP) provisioning on Multi-Service Nodes (Tellabs Ericsson, Nokia, Lucent 5ESS, ALU), and worked with hardware like Tellabs 8600, ALU ESE/RSP 7670, and Nortel Passport.
- Tested Optical Networks, IP Based Networks, and utilized tools such as Granite Works Inventory, Visio, CTS, Inventory Client, and Trifecta.
- Collaborated with vendors, techs, and LEC groups for on-time service delivery.
- Conducted troubleshooting and remote testing for incoming circuits through NetAnalyst.
- Implemented, designed, and supported Telco and Data networks, providing production and installation support.
Transmission Transport Switch OPS Tech
Level 3 Communications
Manhattan - NY
12.2007 - 12.2008
- Installed, turned up, tested, and provisioned SONET, WDM, and Ethernet equipment in optical fiber networks. Collaborated with vendors, techs, and LEC groups to meet service delivery deadlines
- Managed PBX Maintenance, Infinera, Juniper, Cisco 15454 DMX, Avaya, Alcatel-Lucent equipment, and network system installations. Performed site surveys for remote locations, reported defects, and conducted advanced analysis and troubleshooting. Interfaced with customers and carriers for service delivery and assurance.
- Implemented labeling and tagging according to Network Engineering Diagrams.
- Served as a technology expert in gateway and Tier-3 global networks operations team. Managed and maintained structured cabling plant, copper and fiber patching, routers, CSU/DSU, bridges, multiplexers, servers, and switches
- Conducted monthly readings of plant equipment, generators, UPS equipment, and HVAC systems.
Education
Associate of Applied Science - Telecommunications Management
DeVry University
North Brunswick, NJ10.1997
CCNA & CCNP -
Avtech Institute of Technology
South Plainfield, NJ12.2016
Skills
- Security Protocols
- Technical Troubleshooting
- ITIL Framework
- Change Management
- Team Leadership
- Project Coordination
- Server Maintenance
- Database Management
- Business Analysis
- Agile Methodologies
- Training and Mentoring
- Incident Management
- Vendor Management
- Application Monitoring
- Network Configuration
- Disaster Recovery
- Customer Support
- Time Management
- Root Cause Analysis
- Data Migration
- Problem Solving
- Document Configuration
- Troubleshooting
- Organizational Skills
- Dependable and Responsible
- MS Office
Availability
Available for travel
Honors Awards
- South Asia Medal (Operation Desert Storm 1991) USA NAVY
Personal Information
TELECOM ENGINEER / NETWORK ANALYST / APPLICATIONS SUPPORT ANALYST / PROJECT MANAGER
Languages
Spanish
Native or Bilingual
Timeline
Sr Application Support Analyst
Fiserv
10.2019 - 06.2023
Network Analyst
Genuent Global
10.2019 - 11.2020
Network Engineer
Mettel
10.2018 - 09.2019
Bus/Gov Technician / Transport Engineer
Verizon Business
10.2015 - 10.2018
Voice & Data Support Engineer
Collabera - AT & T
04.2012 - 03.2014
Implementation Network and Wireless Engineer
Collabera - AT & T
06.2009 - 09.2011
Transmission Transport Switch OPS Tech
Level 3 Communications
12.2007 - 12.2008
Associate of Applied Science - Telecommunications Management
DeVry University
CCNA & CCNP -
Avtech Institute of Technology