Giovanni Canale
Crystal Lake,IL
Summary
Dynamic career reflecting record breaking performance in the sales and retail management field. Extensive background in sales and operational leadership. Proven ability to determine the best sales strategies that achieve optimal success, while building long lasting relationships and ensuring customer loyalty and retention. Highly skilled people manager with a passionate focus on employee career development and training.
Overview
26
26
years of professional experience
Work History
Retail Program Manager
ARS Rescue Rooter
01.2024 - Current
- Coach and lead sales teams on productivity strategies to accomplish challenging goals and targets across 20 Home Depot partner locations.
- Recruit, interview and hire sales team and implement mentoring & development programs to ensure employee satisfaction and retention.
- Coach team members on professional development opportunities, contributing to improved overall performance.
- Establish strong relationships with retail partner leadership teams and senior level executives.
- Leverage data and analytics to make informed decisions and drive business improvements.
District General Manager
H&R Block
11.2018 - 01.2024
- Lead and supported a geographic region of 25 H&R Block tax offices that generated over $10 million dollars in annual revenue.
- Source, recruit and hire top talent for various tax office and leadership positions as well as implement associate development and retention plan.
- Plan and lead both in person and remote team meetings to review business results and communicate new and ongoing priorities.
- Review employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Plan and deliver training sessions to improve employee effectiveness and address areas of opportunity.
Regional Recruiter
Art Van Furniture
06.2017 - 07.2018
- Participated in local job fairs and recruitment events for prospective hiring.
- Developed or implemented recruiting strategies to meet current or anticipated staffing needs.
- Advertised and promoted open positions using social media and digital marketing procedures.
- Hired employees and processed hiring-related paperwork.
- Managed candidate activity within Applicant Tracking System (ATS).
Market Manager (District Manager)
AT&T (Flex)
04.2011 - 03.2017
- Developed overall store strategies and tactics to achieve operational and client satisfaction goals.
- Conducted interviews, made hiring decisions matching appropriate skill level to job and evaluated team member performance.
- Created talent development plans for all associates and built high-performing operationally excellent teams.
- Set retail office standards for customer service, employee relations and overall performance culture.
- Reduced and controlled expenses by improving resource allocation.
Retail Training Store Manager
T-Mobile USA
10.2006 - 04.2011
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
District Sales Manager
Complete Wireless LLC
09.1998 - 08.2006
- Secured long-term accounts, managed sales presentations and provided recommendations to promote brand effectiveness and product benefits.
- Recruited, hired and developed small business sales team to achieve sales goals and grow business results.
- Directed daily activities for retail district offices - Setting daily, weekly and monthly sales targets.
Education
High School Diploma -
St. Joseph's High School
05.1993
Skills
- Recruitment and Hiring
- Management Team Building
- Decision Making
- Business Leadership
- Strategic Planning
- P&L Administration
- Relationship Building
- Sales Strategies
- Teamwork and Collaboration
- Customer Relations
- Sales Coaching
- People and Culture
Timeline
Retail Program Manager
ARS Rescue Rooter
01.2024 - Current
District General Manager
H&R Block
11.2018 - 01.2024
Regional Recruiter
Art Van Furniture
06.2017 - 07.2018
Market Manager (District Manager)
AT&T (Flex)
04.2011 - 03.2017
Retail Training Store Manager
T-Mobile USA
10.2006 - 04.2011
District Sales Manager
Complete Wireless LLC
09.1998 - 08.2006
High School Diploma -
St. Joseph's High School
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