Giovanni Cannon
Arlington,TX
Summary
Detail-oriented customer service professional with several years of experience in delivering exceptional support and resolving complex issues. Demonstrates a proactive approach to problem-solving and employs knowledgeable solutions to enhance customer satisfaction. Proven ability to mentor new employees, fostering a productive team environment while aligning with business objectives. Career aspirations include further developing leadership skills to drive team performance and operational excellence.
Overview
4
4
years of professional experience
Work History
Appeals Specialist II
Health Care Service Corporation
Richardson, TX
06.2024 - Current
- Manage appeals processes, ensuring compliance and resolving cases efficiently, leading to measurable results
- Collaborate with cross-functional teams to streamline workflows, enhancing overall department productivity
- Analyze case data to identify trends and implement strategies, resulting in significant reductions in processing times
- Provide expert guidance on complex appeals, improving resolution accuracy and customer satisfaction
Trusted Agent
DFW Airport
DFW Airport, TX
06.2022 - 06.2024
- Reviews a variety of Access DFW applications for completeness and accuracy; determines applicants' identity and employment authorization in accordance with federal regulations; ensures appropriate authorization is present prior to processing applications; and ensures a variety of security access media are issued and maintained in accordance with federal regulations.
- Ensures the daily and monthly uploads of biographical and sensitive security information are accurate, and are completed in accordance with federal regulations.
- Manage Access DFW applications, ensuring compliance with federal regulations
- Oversee biometric data collection and security media issuance
Customer Service Specialist II
AmerisourceBergen
Carrollton, TX
03.2021 - 06.2022
- Performs data entry for purposes such as processing orders, accessing previous orders and special orders, and providing customers with current prices; researches any other inquiries as requested
- Enhanced customer satisfaction by maintaining accurate data entry and streamlining operational processes.
- Consistently delivered excellent service by resolving customer inquiries and concerns.
Education
BBA - Human Resources Management
Northern Arizona University
06-2026
High School Diploma -
Eastern Hills High School
Fort Worth, TX05-1998
Skills
- Skilled in Microsoft Office Applications
- Client Interaction
- Effective Upselling Techniques
- Customer Support Expertise
- Efficient Data Entry
- Effective Time Management
- Strong Focus on Accuracy
- Telephonic Customer Support
- Cold Calling Experience
- Efficient Appointment Coordination
- HIPAA compliance
- Appeals process proficiency
- Order Processing
Gaps in Employment
- Realtor
References
References available upon request.
Timeline
Appeals Specialist II
Health Care Service Corporation
06.2024 - Current
Trusted Agent
DFW Airport
06.2022 - 06.2024
Customer Service Specialist II
AmerisourceBergen
03.2021 - 06.2022
BBA - Human Resources Management
Northern Arizona University
High School Diploma -
Eastern Hills High School