Giovanni Compton
Atlanta,GA
Summary
Detail-oriented baker with a proven track record in enhancing customer satisfaction through high-quality baked goods and efficient service. Strong focus on food safety and organizational growth and experienced with producing variety of artisanal baked goods.
Overview
37
37
years of professional experience
Work History
Baker
Nothing Bundt Cakes
Sandy Springs, GA
03.2023 - 12.2025
- Assisted in preparation of dough and batters following established recipes.
- Learned proper use of baking tools and equipment to ensure safety and efficiency.
- Maintained cleanliness and organization of workstations to support productive workflows.
- Observed inventory levels and reported shortages to ensure timely ingredient availability.
- Monitored and enforced food safety protocols to maintain high-quality standards during all baking activities.
- Collaborated with team members to enhance overall kitchen operations and service delivery.
- Adapted quickly to changing tasks and priorities in fast-paced bakery environment.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
- Managed customer service operations, including taking orders and resolving complaints.
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
- Created appealing displays to showcase products in bakery.
Sales Associate
DSW Shoe Warehouse
Norcross, GA
03.2021 - 01.2025
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
- Trained new associates on company policies, sales techniques, and operational procedures.
- Implemented visual merchandising strategies to enhance product displays and drive sales.
- Analyzed sales trends to identify opportunities for upselling and cross-selling products.
- Collaborated with team members to achieve daily sales targets through effective communication.
- Engaged with customers to build rapport and loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
Store Team Leader
Party City
Alpharetta, GA
07.2013 - 02.2020
- Led daily operations ensuring optimal inventory levels and product availability.
- Implemented merchandising strategies increasing in-store visibility of promotional items.
- Coordinated staff schedules optimizing coverage during peak business hours.
- Fostered a collaborative team environment promoting communication and engagement.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Collaborated with upper management to develop strategic plans for store growth and expansion.
- Streamlined store operations through the implementation of efficient scheduling systems, task delegation, and performance monitoring.
- Submitted orders for new inventory.
- Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
CNA
WellStar Atlanta Medical Center
Atlanta, GA
08.2010 - 11.2015
- Provided compassionate care to residents, ensuring comfort and well-being.
- Supported execution of daily living tasks aimed at promoting autonomy and self-respect.
- Monitored vital signs and reported changes to nursing staff for timely intervention.
- Advocated for patients' needs, fostering trust and effective caregiver relationships.
- Implemented infection control measures to maintain a safe environment for residents.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Conducted basic physical assessments on new admissions to gather baseline data for nursing staff evaluation.
- Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
- Administered prescribed medications under the supervision of a registered nurse, ensuring adherence to safety protocols.
Customer Service Representative
Cable Vision
New York, NY
04.2007 - 02.2010
- Managed inbound call volume while maintaining service quality standards.
- Resolved customer inquiries and complaints efficiently, ensuring high satisfaction levels.
- Documented customer interactions accurately in CRM system for future reference.
- Implemented process improvements that enhanced response times and reduced call escalations.
- Collaborated with team members to share best practices and improve overall performance.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Engaged with customers through attentive listening, resolving concerns swiftly and escalating critical matters to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Reduced call resolution time through efficient problem-solving and communication skills.
- Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
- Adapted quickly to new technologies introduced into the call center environment, utilizing tools effectively during customer interactions.
- Consistently met or exceeded performance goals, contributing to the overall success of the call center.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Exceeded first-call resolution targets by actively listening to customers'' concerns and addressing them thoroughly.
- Maintained a thorough knowledge of products and services to provide accurate information to customers.
- Retained customers considering cancellation by addressing their concerns, offering alternative solutions, and showcasing the value of our products and services.
Clerical One
North Central Bronx
The Bronx, NY
03.2004 - 01.2010
- Processed and entered patient data into electronic health record systems accurately and efficiently.
- Maintained data integrity by performing regular audits and corrections on medical records.
- Collaborated with healthcare providers to ensure timely submission of required documentation.
- Implemented streamlined workflows that improved overall data entry efficiency.
- Monitored and resolved discrepancies in patient information to uphold compliance standards.
- Developed standard operating procedures for consistent handling of sensitive medical data.
- Enhanced efficiency by performing high-volume data entry tasks, ensuring timely completion of medical reports.
- Implemented a new organizational system for digital files, leading to quicker access and retrieval of patient records by healthcare professionals.
- Collaborated with team members on quality control initiatives, implementing standardized practices for consistent data entry results across departments.
- Addressed discrepancies in data entry tasks promptly and accurately to maintain the overall quality of medical information.
- Conducted regular audits of entered data to identify inaccuracies and correct discrepancies, contributing to overall data integrity.
- Increased operational efficiency within department through active participation in periodic process improvement meetings aimed at refining work procedures.
Direct Care Counselor
CSF Center Family Support
New York, NY
09.1998 - 11.2005
- Provided direct support to individuals with developmental disabilities, ensuring safety and well-being.
- Implemented individualized care plans, promoting personal growth and development for clients.
- Facilitated daily living activities, enhancing clients' independence and quality of life.
- Managed medication administration according to prescribed guidelines, contributing to the overall stability of clients'' physical health.
- Served as a liaison between clients, their families, and the treatment team, fostering strong communication channels and promoting collaborative care efforts.
- Promoted a positive facility culture by modeling professionalism, empathy, and respect towards both colleagues and clients alike.
- Developed strong rapport with clients, fostering trust and promoting effective communication for better understanding of their needs.
- Maintained detailed documentation of client progress, enabling accurate assessment of growth and necessary adjustments to care plans.
- Improved clients'' daily living skills through consistent guidance and encouragement in various activities.
- Increased client engagement by consistently offering opportunities for recreation, skill-building activities, and social interaction within the facility or community setting.
- Provided crisis intervention as needed, utilizing de-escalation techniques to maintain a safe environment for all involved parties.
- Conducted regular safety checks within the residential environment to minimize risk factors associated with potential accidents or incidents involving clients.
- Monitored progress and documented behavioral changes, reporting findings to relevant stakeholders.
- Prepared healthy foods based on personalized nutrition plans.
- Assisted clients with personal care tasks, ensuring their comfort and maintaining their dignity.
- Collaborated with interdisciplinary team members to create comprehensive care plans that addressed clients'' unique challenges and goals.
- Assisted patients with completing personal grooming tasks such as bathing and dressing.
- Managed schedules and transported individuals to doctor appointment and activities.
- Mobilized case management system to document service delivery and case progress.
Grocery Clerk
Key Food Supermarket
Brooklyn, NY
11.1988 - 06.1990
- Assisted customers with product inquiries and selections, enhancing shopping experience.
- Maintained cleanliness and organization of store shelves, ensuring compliance with safety standards.
- Operated cash register efficiently, processing transactions accurately and swiftly.
- Collaborated with team members to restock inventory and manage stock levels effectively.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Stocked shelves and organized merchandise displays for easy retrieval.
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
- Pleasantly greeted customers and provided prompt and courteous service.
- Addressed customer complaints and concerns, providing mutually beneficial solutions.
- Collected shopping carts from parking lot and returned to stand to keep lot organized.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Consistently met or exceeded performance goals by maintaining high standards of efficiency, productivity, and customer service.
- Removed trash, swept, and mopped floors for professional appearance.
- Retrieved items for customers and verified prices.
- Demonstrated flexibility in work schedule by covering shifts or assisting with additional tasks as needed, contributing to a cohesive team dynamic.
- Contributed to increased sales performance by stocking shelves in a visually appealing manner.
- Operated cash register to accurately process and record customer payments.
- Updated pricing and signage for sales and promotions, ensuring accuracy and compliance.
Education
Associate Degree in Nursing - Medical
Blake Business School
New York, NY06.1995
Skills
Customer service
Active listener
Food safety and sanitation
Basic life support
Dressing assistance
Emotional support
Emergency response
Critical thinking
Retail operations
Stockroom management
Languages
English
Native or Bilingual
Timeline
Baker
Nothing Bundt Cakes
03.2023 - 12.2025
Sales Associate
DSW Shoe Warehouse
03.2021 - 01.2025
Store Team Leader
Party City
07.2013 - 02.2020
CNA
WellStar Atlanta Medical Center
08.2010 - 11.2015
Customer Service Representative
Cable Vision
04.2007 - 02.2010
Clerical One
North Central Bronx
03.2004 - 01.2010
Direct Care Counselor
CSF Center Family Support
09.1998 - 11.2005
Grocery Clerk
Key Food Supermarket
11.1988 - 06.1990
Associate Degree in Nursing - Medical
Blake Business School