Diligent and proactive Hospital Secretary/Certified Nursing Assistant with extensive expertise in Healthcare. Demonstrated proficiency in scheduling, organization, compassion, and patient care management while ensuring HIPAA compliance. Adept in EMR, data entry, administrative support, and cultivating effective communication. Recognized for elevating patient safety and mentoring new staff to maintain exceptional care standards. Efficient Secretary known for high productivity and completing tasks swiftly. Specialized in office management, scheduling, and document preparation, ensuring smooth operations of day-to-day activities. Possess strong communication skills, adaptability, and problem-solving abilities to excel in diverse environments. Prioritize confidentiality and professionalism in all interactions. Currently in education for Bachelor of Science in Business Management.
Hi, I’m
Angelica Charles-Rochon
Lafayette,LA
Summary
Overview
28
years of professional experience
1
Certification
Work History
Ochsner Lafayette General Lafayette, LA
Hospital Unit Secretary/CNA
07.2024 - Current
Job overview
- Maintained a 24-bed unit's safety and organization while adhering to safety and HIPAA guidelines.
- Executed clerical tasks and assisted with unit duties to keep departments running smoothly.
- Answered phone calls, handled inquiries, and transferred calls to appropriate departments.
- Scheduled and confirmed at least 150 patient appointments a month for diagnostic, surgical, and consultation services.
- Utilized hospital information systems for accurate data entry and retrieval of medical records.
- Executed clerical tasks to support seamless unit operations and manage call reception effectively.
- Scheduled patient appointments for diagnostic, surgical, and consultation services.
- Facilitated communication among over 50 medical staff, with 30 patients daily, and families to ensure quality care delivery, much more.
- Completed over 320 consultations and processed at least 210 pages a month to clinical specialists who are connected to hospital patient care.
- Received a total of 21 ovations in 2024, which ended up being the most recognized employee on my unit. Received employee recognition for the month of March 2025. Since being there, I have trained 5 new secretaries and created a go-to reference binder to support efficient onboarding and daily operations. Received a high performer rating on my 2024 evaluation by my leader and am recognized for integrity, compassion, excellence, inclusivity, and putting patients first.
Ochsner Lafayette General Lafayette, LA
Med/Tele CNA
12.2023 - Current
Job overview
- Shaved and draped patients to prepare for surgery, treatment or examination.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Helped patients with activities of daily living, such as feeding, bathing, and dressing, and ensured their safety.
- Provide vital support to a 24-bed cardiovascular/med-surg bed unit.
- Participated in educational programs designed to improve knowledge of health care practices.
- Documented information in patient charts, and communicated status updates to the interdisciplinary care team.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Transported specimens, laboratory items or pharmacy items, verifying proper documentation and delivery to authorized personnel.
- Observed and reported unusual symptoms and changes to charge nurse.
- Used mobility devices to transport patients.
- Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Received an Ovation for Going Above and Beyond Compassion , Trained at least 5 new CNAs to work on unit.
Brookdale Senior Living FacilityLafayette, LA
CNA/Cook's Assistant
06.2023 - 05.2024
Job overview
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Participated in educational programs designed to improve knowledge of health care practices.
- Monitored food intake and output as directed by nursing staff.
- Assisted 22 patients with daily living activities, including bathing, dressing, and grooming.
- Assisted 18 patients in ambulation and transfers using proper body mechanics.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Recognized signs, symptoms of abuse, neglect and reported them per policy.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Communicated with 45 patients to determine feelings, need for assistance or social and emotional support.
- Executed proper techniques when preparing menu item ingredients.
Nursing Direct LLCLafayette, LA
Self Employed CNA
03.2023 - 12.2023
Job overview
- Staffed at different facilities with staff shortages to provide resident care to at least 18 residents.
- Documented at least 14 residents in each facility and provided resident care services by charting in designated areas.
- Assisted with range of motion exercises and other rehabilitative activities per physician orders.
- Recognized signs, symptoms of abuse, neglect and reported them per policy.
- Monitored food intake and output as directed by nursing staff.
- Answered patient call lights promptly and responded to requests appropriately.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Observed residents for any physical or emotional changes, reported findings to medical staff immediately.
- Assisted Resodents with resident care and personal assistance
Provision HomeCare and Transportation LLCJeanerette, LA
Owner
07.2014 - 07.2023
Job overview
- Provided in-home care as a self-contracted CNA to one brain injury client, delivering personalized support with ADLs.
- Medication management under DR. Orders and monitored client health.
- Vital sign monitoring and documentation.
- Documented and monitored changes in condition, reported concerns to the POA, and physician.
- Monitored for seizure and seizure-like activity, and recorded minutes from start and stop.
- Assisted with the continuance of Occupational, Speech, and Physical therapy to promote recovery and improve functional skills.
- I was able to get the client to a functional living recovery, where I maintained bowel and bladder training, and she eventually didn't need briefs anymore. I stayed consistent with therapy at home, monitored her diet, and cooked for her to keep her levels great. I demonstrated great interpersonal and communication skills with the client, who also had aphasia and was able to talk five years later. I also surprised the neurology physician, who had given up on her. The client's husband was now able to take care of her without any help. This was a great accomplishment for me and for her.
Eastridge Nursing Home and RehabAbbeville, LA
CNA
04.2023 - 06.2023
Job overview
- Assisted 12 residents with daily living activities, ensuring comfort and dignity.
- Observed and documented changes in resident conditions for effective care planning.
- Provided timely responses to patient call lights and requests for assistance.
- Maintained safety and organization of resident areas to promote well-being.
- Delivered emotional support to families during challenging times.
- Turned and repositioned residents properly to prevent pressure ulcers.
- Reported significant changes in patient conditions to nursing staff promptly.
- Ensured strict adherence to HIPAA regulations regarding confidentiality.
Compass Behavioral CenterNew Iberia, LA
CNA/MHT
07.2013 - 04.2023
Job overview
- Conducted routine checks on 16 behavioral health patients, documenting and monitoring vital signs.
- Safeguarded patient privacy through strict adherence to HIPAA protocols.
- Collected specimens while ensuring maximum comfort for patients to maintain optimal environment.
- Communicated with patients to assess feelings and identify needs for assistance or support.
- Assisted with patient mobility during transfers on and off beds and examination tables.
- Monitored vital signs including pulse rate, respiration rate, and blood pressure.
- Observed physical and emotional changes in patients, reporting findings to medical staff promptly.
- Maintained accurate documentation in patient charts and provided status updates to interdisciplinary care team.
- Exceed Expectations: Performance Evaluations. The leader stated that my dedication to excellence is excellence is my strength, great with patients, and that I autonomously seek ways to improve unit and found easier ways for staff to get work done by making graphs and other paperwork and binders.
Platinum Healthcare StaffingLafayette, LA
Self-Employed CNA
06.2020 - 01.2023
Job overview
- Worked at different facilities with staff shortages to provide personal care and assistance to at least 18 residents.
- Answered patient call lights promptly and responded to requests appropriately.
- Monitored food intake and output as directed by nursing staff.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Recognized signs, symptoms of abuse, neglect and reported them per policy.
- Monitored vital signs such as pulse rate, respiration rate, and blood pressure.
River Oaks Nursing and RehabLafayette , LA
CNA Supervisor
04.2020 - 10.2020
Job overview
- Performed regular evaluations, supervised, and coordinated 11 CNAs to assess their competency level in providing patient care, assigned patient care tasks, and ensured timely completion according to the care plans of 88 residents.
- Evaluated job descriptions for accuracy of duties assigned to each position within the department.
- Monitor CNA performance, provide guidance, and address any issues during the shifts.
- Perform direct patient care duties as a team, and when short, including assistance and mobility with CNAs.
- I was able to coordinate the staff of six CNAs a shift to turn, hydrate, and assist all 88 residents in less than 45 minutes- every two hours.
Dauterive HospitalNew Iberia, LA
CNA/MHT
01.2006 - 12.2015
Job overview
- Worked as a Mental Health Technician in a 16-bed psych unit, and as a Certified Nursing Assistant throughout the hospital for 1 to 12 patients.
- Performed detailed patient assessments to evaluate health status and guide intervention strategies.
- Executed crisis intervention strategies to stabilize patients in acute distress, and ensure their safety.
- Facilitated group sessions that fostered healing, and personal growth.
- Maintained hygiene standards by adhering to infection control protocols and promoting a clean environment.
- Received great yearly evaluations, and I always exceeded expectations. Organized the unit and staff members for easy workloads. I made a binder and forms for staff to keep up with, and maintain easy workloads. Trained at least 2 MHTs a month.
Early CNA years New Iberia, LA
CNA
09.1997 - 01.2006
Job overview
- Provided patient and resident care in multiple healthcare settings, including nursing homes, rehabilitation centers, and hospitals. Gained broad experience in assisting with ADLs, monitoring vital signs, patient mobility, and collaborating with nursing teams to ensure high standards of care. Developed adaptability, strong work ethic, and a deep understanding of diverse patient needs.
- In my first job as a CNA in 1997, I became the CNA Coordinator in less than two months.
Education
Penn Foster Career School
Bachelor of Science from Business Management
University Overview
Pennfoster
Diploma from Electronic Medical Records
04.2025
University Overview
Alison
Certificate from Corporate Responsibility (CSR) And Accountability
04-2025
University Overview
- Coursework- Fundamentals of Social Compliance SA 8000•Social Responsibility Terms and Definitions•Nine Requirements of SA 8000 Compliance Audit•Strict Requirements on Social Complaince
- Final Grade - 84%
Alison
Certificate from Customer Service Skills Within Healthcare
04-2025
University Overview
- Coursework - Understanding Customer Service•Understanding Customer expectations•Providing Excellent Customer Service•Focusing on the customer•Customer Service and the Telephone•Handling Complaints
- Final Grade: 88%
Alison
Certificate from Foundations of Healthcare Management
02-2025
University Overview
- Coursework in the fundamental principles of managing a Healthcare facility•including the roles of care manager•Healthcare systems and settings•Ethical and legal considerations•Skills for Health information Management•Healthcare Marketing•Public Relations•How to apply analytical and critical thinking to complex care scenarios
- Final Grade: 84%
Penn Foster Career School
Diploma from Electronic Medical Records
01-2024
University Overview
- Coursework in Succeeding in Healthcare•Electronic Health Records and Security•Administrative and Clinical use of EHR•Reimbursement and Personal Health Records
- 3.0 GPA
- Final Grade: 86%
Stratford Career Institute
diploma from Medical Office Assistant
08-2023
University Overview
- Coursework in Medical Terminology•Medical Law•Daily Office and Receptionist duties• Scheduling•Medical Records•Office Filing systems and procedures•Patient preparation for medical exams•Office Lab testing•Emergency procedures related to illnesses and injuries
- Final Grade: 87%
- 3.3 GPA
Post University
41.10 Credits from Associates - Business
11-2022
University Overview
- Withdrew November 2022
- Business Law (12.0 credits)•Literature and Composition (8.10 Credits)•Principles of Marketing (12.0 credits)•Baldridge Principles and Introduction to Quality Standards (9.0 credits)
- Got accepted to Honors Program•Received Certificate of Recognition for Academic Excellence•Made Provost List
Ultimate Medical Academy
Associate of Science from Medical Insurance / Medical Billing & Coding
02-2022
University Overview
- Honor Roll for achieving a CPGA of 3.5 -3.9 in first semester • UMA Alumni Association
- Medical Billing•Accounts Receivable•Collections•Anatomy & Physicology•Medical Coding (ICD-10-CM, HCPCS, CPT...)
- 3.44 GPA
Ultimate Medical Academy-Clearwater
certificate from Hippa Essential for Healthcare Professionals
04.2021
University Overview
South Louisiana Community College
Certificate from Fundamentals of Supervision Management
09-2020
University Overview
- 24.00 Hour course - Credit of 2.4 CEUs
Louisiana Technical College Young Memorial Campus
certificate from Certified Nursing Assistant
07.1997
University Overview
• Recipient of Most improved Award in the program
Franklin Sr. High
Diploma from General
03-1995
University Overview
- Tested out in less than a week in class
Skills
- Scheduling and Customer Service
- Medical terminology and compliance
- EPIC
- HIPAA compliance
- Team collaboration
- Patient documentation
- Health information management
- Front office operations
- Cerner proficiency
- Hospital and medical office experience
- Conflict resolution
- Interpersonal skills
- Adaptability
- Attention to detail
- Microsoft Applications
- 40-50 WPM
Vital signs monitoring
Patient care
Time management
Compassion and empathy
Bathing assistance
Feeding assistance
Basic life support
Dressing assistance
Maintaining confidentiality
End-of-life care
Compassionate communication
Patient transfers
Emotional support
Complex Problem-solving
Emergency response
Clinical documentation
Problem-solving
Multitasking and organization
Critical thinking
Active listening
Flexibility and adaptability
Patient advocacy
Health monitoring
Cultural sensitivity
Toileting assistance
Lifting and transferring
Infection control practices
Patient hygiene assistance
Reliable team player
Recording vital signs
Safety precautions
Collecting vital signs
Bedside manner
Compassionate
Patient lifting
Patient-focused care
Electronic charting
Compassionate caregiver
Geriatric care
Direct patient care
Mobility assistance
Supporting personal needs
Ambulation assistance
Companionship and emotional support
Documenting behaviors
Responding to emergencies
Patient relationship building
Medical terminology
Light housekeeping
Inpatient care
Maintaining privacy
Adaptable
Patient assessments
Healthcare ethics
Specimen collection
Transporting patients
Trustworthy companion
Patient management
Valid [state] driver's license
Patient relations
Activity planning
Observing responses
Preparing meals
Indirect patient care
Reliable transportation
Medical records management
Feeding assistance expert
Meal planning
EMR / EHR
Outpatient care
Medical office administration
General housekeeping
Intake recording
Performing patient intakes
Range of motion exercises
Able to lift
Collecting specimens
Assisting with personal grooming
Certification
- Louisiana Certified Nursing Assistant (CNA), 87336
- National CPR Foundation CPR and AED
- CNA
- AED Certification
- CPR Certification
- State Tested Nursing Assistant
Education
Education
other,other,other,other,other,other,true,otherTimeline
Hospital Unit Secretary/CNA
Ochsner Lafayette General
07.2024 - Current
Med/Tele CNA
Ochsner Lafayette General
12.2023 - Current
CNA/Cook's Assistant
Brookdale Senior Living Facility
06.2023 - 05.2024
CNA
Eastridge Nursing Home and Rehab
04.2023 - 06.2023
Self Employed CNA
Nursing Direct LLC
03.2023 - 12.2023
Self-Employed CNA
Platinum Healthcare Staffing
06.2020 - 01.2023
CNA Supervisor
River Oaks Nursing and Rehab
04.2020 - 10.2020
Owner
Provision HomeCare and Transportation LLC
07.2014 - 07.2023
CNA/MHT
Compass Behavioral Center
07.2013 - 04.2023
CNA/MHT
Dauterive Hospital
01.2006 - 12.2015
CNA
Early CNA years
09.1997 - 01.2006
Penn Foster Career School
Bachelor of Science from Business Management
Pennfoster
Diploma from Electronic Medical Records
Alison
Certificate from Corporate Responsibility (CSR) And Accountability
Alison
Certificate from Customer Service Skills Within Healthcare
Alison
Certificate from Foundations of Healthcare Management
Penn Foster Career School
Diploma from Electronic Medical Records
Stratford Career Institute
diploma from Medical Office Assistant
Post University
41.10 Credits from Associates - Business
Ultimate Medical Academy
Associate of Science from Medical Insurance / Medical Billing & Coding
Ultimate Medical Academy-Clearwater
certificate from Hippa Essential for Healthcare Professionals
South Louisiana Community College
Certificate from Fundamentals of Supervision Management
Louisiana Technical College Young Memorial Campus
certificate from Certified Nursing Assistant
Franklin Sr. High
Diploma from General
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