Angelica Charles-Rochon
Lafayette,LA
Summary
Diligent and proactive Hospital Secretary/Certified Nursing Assistant with extensive expertise in Healthcare. Demonstrated proficiency in scheduling, organization, compassion, and patient care management while ensuring HIPAA compliance. Adept in EMR, data entry, administrative support, and cultivating effective communication. Recognized for elevating patient safety and mentoring new staff to maintain exceptional care standards. Efficient Secretary known for high productivity and completing tasks swiftly. Specialized in office management, scheduling, and document preparation, ensuring smooth operations of day-to-day activities. Possess strong communication skills, adaptability, and problem-solving abilities to excel in diverse environments. Prioritize confidentiality and professionalism in all interactions. Currently in education for Bachelor of Science in Business Management.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Hospital Unit Secretary/CNA
Ochsner Lafayette General
Lafayette, LA
07.2024 - Current
- Maintained a 24-bed unit's safety and organization while adhering to safety and HIPAA guidelines.
- Executed clerical tasks and assisted with unit duties to keep departments running smoothly.
- Answered phone calls, handled inquiries, and transferred calls to appropriate departments.
- Scheduled and confirmed at least 150 patient appointments a month for diagnostic, surgical, and consultation services.
- Utilized hospital information systems for accurate data entry and retrieval of medical records.
- Executed clerical tasks to support seamless unit operations and manage call reception effectively.
- Scheduled patient appointments for diagnostic, surgical, and consultation services.
- Facilitated communication among over 50 medical staff, with 30 patients daily, and families to ensure quality care delivery, much more.
- Completed over 320 consultations and processed at least 210 pages a month to clinical specialists who are connected to hospital patient care.
- Received a total of 21 ovations in 2024, which ended up being the most recognized employee on my unit. Received employee recognition for the month of March 2025. Since being there, I have trained 5 new secretaries and created a go-to reference binder to support efficient onboarding and daily operations. Received a high performer rating on my 2024 evaluation by my leader and am recognized for integrity, compassion, excellence, inclusivity, and putting patients first.
Med/Tele CNA
Ochsner Lafayette General
Lafayette, LA
12.2023 - Current
- Shaved and draped patients to prepare for surgery, treatment or examination.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Helped patients with activities of daily living, such as feeding, bathing, and dressing, and ensured their safety.
- Provide vital support to a 24-bed cardiovascular/med-surg bed unit.
- Participated in educational programs designed to improve knowledge of health care practices.
- Documented information in patient charts, and communicated status updates to the interdisciplinary care team.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Transported specimens, laboratory items or pharmacy items, verifying proper documentation and delivery to authorized personnel.
- Observed and reported unusual symptoms and changes to charge nurse.
- Used mobility devices to transport patients.
- Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Received an Ovation for Going Above and Beyond Compassion , Trained at least 5 new CNAs to work on unit.
CNA/Cook's Assistant
Brookdale Senior Living Facility
Lafayette, LA
06.2023 - 05.2024
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Participated in educational programs designed to improve knowledge of health care practices.
- Monitored food intake and output as directed by nursing staff.
- Assisted 22 patients with daily living activities, including bathing, dressing, and grooming.
- Assisted 18 patients in ambulation and transfers using proper body mechanics.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Recognized signs, symptoms of abuse, neglect and reported them per policy.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Communicated with 45 patients to determine feelings, need for assistance or social and emotional support.
- Executed proper techniques when preparing menu item ingredients.
Self Employed CNA
Nursing Direct LLC
Lafayette, LA
03.2023 - 12.2023
- Staffed at different facilities with staff shortages to provide resident care to at least 18 residents.
- Documented at least 14 residents in each facility and provided resident care services by charting in designated areas.
- Assisted with range of motion exercises and other rehabilitative activities per physician orders.
- Recognized signs, symptoms of abuse, neglect and reported them per policy.
- Monitored food intake and output as directed by nursing staff.
- Answered patient call lights promptly and responded to requests appropriately.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Observed residents for any physical or emotional changes, reported findings to medical staff immediately.
- Assisted Resodents with resident care and personal assistance
Owner
Provision HomeCare and Transportation LLC
Jeanerette, LA
07.2014 - 07.2023
- Provided in-home care as a self-contracted CNA to one brain injury client, delivering personalized support with ADLs.
- Medication management under DR. Orders and monitored client health.
- Vital sign monitoring and documentation.
- Documented and monitored changes in condition, reported concerns to the POA, and physician.
- Monitored for seizure and seizure-like activity, and recorded minutes from start and stop.
- Assisted with the continuance of Occupational, Speech, and Physical therapy to promote recovery and improve functional skills.
- I was able to get the client to a functional living recovery, where I maintained bowel and bladder training, and she eventually didn't need briefs anymore. I stayed consistent with therapy at home, monitored her diet, and cooked for her to keep her levels great. I demonstrated great interpersonal and communication skills with the client, who also had aphasia and was able to talk five years later. I also surprised the neurology physician, who had given up on her. The client's husband was now able to take care of her without any help. This was a great accomplishment for me and for her.
CNA
Eastridge Nursing Home and Rehab
Abbeville, LA
04.2023 - 06.2023
- Assisted 12 residents with daily living activities, ensuring comfort and dignity.
- Observed and documented changes in resident conditions for effective care planning.
- Provided timely responses to patient call lights and requests for assistance.
- Maintained safety and organization of resident areas to promote well-being.
- Delivered emotional support to families during challenging times.
- Turned and repositioned residents properly to prevent pressure ulcers.
- Reported significant changes in patient conditions to nursing staff promptly.
- Ensured strict adherence to HIPAA regulations regarding confidentiality.
CNA/MHT
Compass Behavioral Center
New Iberia, LA
07.2013 - 04.2023
- Conducted routine checks on 16 behavioral health patients, documenting and monitoring vital signs.
- Safeguarded patient privacy through strict adherence to HIPAA protocols.
- Collected specimens while ensuring maximum comfort for patients to maintain optimal environment.
- Communicated with patients to assess feelings and identify needs for assistance or support.
- Assisted with patient mobility during transfers on and off beds and examination tables.
- Monitored vital signs including pulse rate, respiration rate, and blood pressure.
- Observed physical and emotional changes in patients, reporting findings to medical staff promptly.
- Maintained accurate documentation in patient charts and provided status updates to interdisciplinary care team.
- Exceed Expectations: Performance Evaluations. The leader stated that my dedication to excellence is excellence is my strength, great with patients, and that I autonomously seek ways to improve unit and found easier ways for staff to get work done by making graphs and other paperwork and binders.
Self-Employed CNA
Platinum Healthcare Staffing
Lafayette, LA
06.2020 - 01.2023
- Worked at different facilities with staff shortages to provide personal care and assistance to at least 18 residents.
- Answered patient call lights promptly and responded to requests appropriately.
- Monitored food intake and output as directed by nursing staff.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Recognized signs, symptoms of abuse, neglect and reported them per policy.
- Monitored vital signs such as pulse rate, respiration rate, and blood pressure.
CNA Supervisor
River Oaks Nursing and Rehab
Lafayette , LA
04.2020 - 10.2020
- Performed regular evaluations, supervised, and coordinated 11 CNAs to assess their competency level in providing patient care, assigned patient care tasks, and ensured timely completion according to the care plans of 88 residents.
- Evaluated job descriptions for accuracy of duties assigned to each position within the department.
- Monitor CNA performance, provide guidance, and address any issues during the shifts.
- Perform direct patient care duties as a team, and when short, including assistance and mobility with CNAs.
- I was able to coordinate the staff of six CNAs a shift to turn, hydrate, and assist all 88 residents in less than 45 minutes- every two hours.
CNA/MHT
Dauterive Hospital
New Iberia, LA
01.2006 - 12.2015
- Worked as a Mental Health Technician in a 16-bed psych unit, and as a Certified Nursing Assistant throughout the hospital for 1 to 12 patients.
- Performed detailed patient assessments to evaluate health status and guide intervention strategies.
- Executed crisis intervention strategies to stabilize patients in acute distress, and ensure their safety.
- Facilitated group sessions that fostered healing, and personal growth.
- Maintained hygiene standards by adhering to infection control protocols and promoting a clean environment.
- Received great yearly evaluations, and I always exceeded expectations. Organized the unit and staff members for easy workloads. I made a binder and forms for staff to keep up with, and maintain easy workloads. Trained at least 2 MHTs a month.
CNA
Early CNA years
New Iberia, LA
09.1997 - 01.2006
- Provided patient and resident care in multiple healthcare settings, including nursing homes, rehabilitation centers, and hospitals. Gained broad experience in assisting with ADLs, monitoring vital signs, patient mobility, and collaborating with nursing teams to ensure high standards of care. Developed adaptability, strong work ethic, and a deep understanding of diverse patient needs.
- In my first job as a CNA in 1997, I became the CNA Coordinator in less than two months.
Education
Diploma - Electronic Medical Records
Pennfoster
Scranton, PA04.2025
Certificate - Corporate Responsibility (CSR) And Accountability
Alison
Remote04-2025
Certificate - Customer Service Skills Within Healthcare
Alison
Remote04-2025
Certificate - Foundations of Healthcare Management
Alison
Remote02-2025
Diploma - Electronic Medical Records
Penn Foster Career School
Scranton, PA01-2024
diploma - Medical Office Assistant
Stratford Career Institute
Saint Albans, VT08-2023
41.10 Credits - Associates - Business
Post University
Waterbury, CT11-2022
Associate of Science - Medical Insurance / Medical Billing & Coding
Ultimate Medical Academy
Clearwater, FL02-2022
certificate - Hippa Essential for Healthcare Professionals
Ultimate Medical Academy-Clearwater
Clearwater, FL04.2021
Certificate - Fundamentals of Supervision Management
South Louisiana Community College
Lafayette, LA09-2020
certificate - Certified Nursing Assistant
Louisiana Technical College Young Memorial Campus
Morgan City, LA07.1997
Diploma - General
Franklin Sr. High
Franklin, LA03-1995
Bachelor of Science - Business Management
Penn Foster Career School
Scranton, PASkills
- Scheduling and Customer Service
- Medical terminology and compliance
- Electronic medical records management
- HIPPA compliance
- Team collaboration
- Patient documentation
- Health information management
- Front office operations
- Cerner proficiency
- Hospital and medical office experience
- Conflict resolution
- Interpersonal skills
- Adaptability
- Attention to detail
- Microsoft Applications
- 40-50 WPM
Certification
- Louisiana Certified Nursing Assistant (CNA), 87336
- National CPR Foundation CPR and AED
- CNA
- AED Certification
- CPR Certification
- State Tested Nursing Assistant
Timeline
Hospital Unit Secretary/CNA
Ochsner Lafayette General
07.2024 - Current
Med/Tele CNA
Ochsner Lafayette General
12.2023 - Current
CNA/Cook's Assistant
Brookdale Senior Living Facility
06.2023 - 05.2024
CNA
Eastridge Nursing Home and Rehab
04.2023 - 06.2023
Self Employed CNA
Nursing Direct LLC
03.2023 - 12.2023
Self-Employed CNA
Platinum Healthcare Staffing
06.2020 - 01.2023
CNA Supervisor
River Oaks Nursing and Rehab
04.2020 - 10.2020
Owner
Provision HomeCare and Transportation LLC
07.2014 - 07.2023
CNA/MHT
Compass Behavioral Center
07.2013 - 04.2023
CNA/MHT
Dauterive Hospital
01.2006 - 12.2015
CNA
Early CNA years
09.1997 - 01.2006
Diploma - Electronic Medical Records
Pennfoster
Certificate - Corporate Responsibility (CSR) And Accountability
Alison
Certificate - Customer Service Skills Within Healthcare
Alison
Certificate - Foundations of Healthcare Management
Alison
Diploma - Electronic Medical Records
Penn Foster Career School
diploma - Medical Office Assistant
Stratford Career Institute
41.10 Credits - Associates - Business
Post University
Associate of Science - Medical Insurance / Medical Billing & Coding
Ultimate Medical Academy
certificate - Hippa Essential for Healthcare Professionals
Ultimate Medical Academy-Clearwater
Certificate - Fundamentals of Supervision Management
South Louisiana Community College
certificate - Certified Nursing Assistant
Louisiana Technical College Young Memorial Campus
Diploma - General
Franklin Sr. High
Bachelor of Science - Business Management
Penn Foster Career School
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