Courtney Foster
Cedar Rapids
Summary
Resourceful Medical Secretary maintains smooth office operations and patient flows. Detail-oriented approach to organizing files, scheduling appointments and assisting patients. Organized individual brings background in medical office settings handling patient needs. Helping patients with activities of daily life. Distribution of medication as directed by physician.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Unit Secretary, CNA, OMT
West Ridge Care Center
Cedar Rapids
03.2009 - 03.2026
- Managed patient admissions and discharges efficiently at West Ridge Care Center.
- Coordinated communication between healthcare staff and families to ensure clarity.
- Organized medical records and maintained confidentiality according to regulations.
- Processed incoming calls and addressed inquiries with professionalism and care.
- Scheduled appointments and managed the facility's calendar effectively.
- Maintained inventory of office supplies, ensuring availability for staff needs.
- Supported administrative tasks to enhance operational workflows within the center.
- Managed the front desk area ensuring neatness at all times.
- Provided clerical support including filing, faxing, photocopying and data entry of patient information into electronic health record systems.
- Greeted visitors and patients in a courteous and friendly manner.
- Answered telephone calls promptly and directed them to appropriate personnel or departments.
- Scheduled and confirmed patient appointments for diagnostic, surgical, and consultation services.
- Distributed incoming mail throughout the hospital in a timely manner.
- Managed multiple projects simultaneously while meeting deadlines consistently.
- Participated in quality improvement projects to enhance unit efficiency and patient satisfaction.
- Entered patient information into hospital databases with attention to detail and accuracy.
- Maintained a clean and organized front desk and reception area.
- Assisted residents with daily living activities and personal care needs.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained cleanliness and organization of resident living spaces and common areas.
- Documented residents' health status and care provided in electronic health records.
- Supported residents in social activities to enhance their quality of life.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Documented patient care services by charting in designated areas.
- Answered patient call lights promptly and responded to requests appropriately.
- Administered medications under supervision of a licensed nurse.
Education
Lincoln Learning Center
Cedar Rapids, IASkills
- patient admission
- medical record management
- electronic health records
- appointment scheduling
- office supply inventory
- customer service
- front desk operations
- Patient scheduling
- Phone reception
- Inpatient care
- Follow-up appointment scheduling
- HIPAA compliance
- CNA Skills
- OMT Skills
- quality improvement projects
- data entry accuracy
- problem solving
- team collaboration
- Call light responses
- Medication stock orders
- Patient database updates
- Patient data confidentiality
- Patient records maintenance
- Incoming call reception
- Patient appointment coordination
- Electronic recordkeeping
- Medication inventory
- Professional telephone etiquette
- Strong organization
- Clinical support
- Patient intake procedures
Certification
- CNA in 2005
- OMT in 2009
Timeline
Unit Secretary, CNA, OMT
West Ridge Care Center
03.2009 - 03.2026
Lincoln Learning Center