Antoinette Layton
Raytown,MO
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
23
23
years of professional experience
Work History
Unit Secretary
ReDiscover Mental Health
01.2017 - Current
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Monitored inventory levels and advised management of need for replenishment.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Processed patient bills and payments, double checking information for accuracy.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Supported office staff and operational requirements with administrative tasks.
- Processed lab paperwork and requests according to physicians' orders.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Managed office bookkeeping with insurance billing and patient payments.
- Executed administrative duties to facilitate unit tasks and meet team goals.
- Organized paperwork such as charts and reports for office and patient needs.
- Managed incoming calls and directed to appropriate department.
- Enhanced office productivity by handling high volume of callers per day.
- Prepared and processed patient referrals and transfer requests.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Performed various administrative tasks by filing, copying and faxing documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained patient confidentiality in line with HIPAA regulations.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Received and routed laboratory results to correct clinical staff members.
- Provided information for patient admissions and discharges to foster timely processing.
- Maintained current and accurate medical records for patients.
- Conducted patient intake interviews, recording and documenting relevant information.
- Obtained payments from patients and scanned identification and insurance cards.
- Scheduled appointments and maintained department master calendar to facilitate efficient patient flow.
Senior Office Support Assistant
Center For Behavioral Medicine
01.2000 - 12.2017
- Volunteered to help with special projects of varying degrees of complexity.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Increased customer service success rates by quickly resolving issues.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Monitored office calendars to plan meetings, activities, and travel to maximize productivity.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Ordered and distributed office supplies while adhering to fixed office budget.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Scheduled office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime.
- Performed wide-ranging administrative, financial and service-related functions.
- Proofread and edited documents for accuracy and grammar.
- Executed record filing system to improve document organization and management.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Recorded meeting minutes to provide historical account of actions, measure progress against strategic plan and drive accountability.
- Assisted with onboarding new clients and securing paperwork completion.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Answered central telephone system and directed calls accordingly.
- Maintained visitor log for entering and leaving facility for security purposes.
- Organized, maintained and updated information in computer databases.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Handled cash transactions and maintained sales and payments records accurately.
- Corresponded with clients through email, telephone, or postal mail.
- Handled assignments independently with good judgement and critical thinking skills.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Resolved customer problems and complaints.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Scheduled office meetings and client appointments for staff teams.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Routed incoming mail and messages to relevant personnel without delay.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients, and updated client records.
Education
Certificate of Completion - Front Office Support
Vatterott College - Kansas City
Kansas City, MO05.1999
High School Diploma -
William Chrisman High School
Independence, MO05.1997
Skills
- Medical Transcription
- Account Management
- Patient Data Confidentiality
- Coaching and Training
- Payment Collection
- EMR Systems
- Incoming Call Management
- Patient Database Management
- Medical Records Management
- Appointment Scheduling
- Customer Service
- Patient Scheduling
- Medical Records Verification
- Patient Reception
- Patient Services Management
- Unit Secretary Training
- Patient Records Maintenance
- Office Supplies and Inventory
- Patient Appointment Coordination
- Patient Referral
- Clinical Support
- Electronic Recordkeeping
- Inpatient Care
- Patient Admission
- Call Transfers
- Medical Recordkeeping
- Equipment Troubleshooting and Maintenance
- Patient Interviews
- Taking Client Histories
- Teamwork and Collaboration
- Calendar and Appointment Management
- Patient Eligibility Requirements
- Adaptable and Flexible
- Maintaining Financial Records
- Scheduling Tests and Procedures
- Collecting Patient Specimens and Tests
- Prescription Refills
- Payment Scheduling and Collection
- Computer Proficiency
- Organization and Time Management
- Data Entry Software
- Regulatory Documentation
- Payment Plan Options
- HIPAA Guidelines
- Calendar Software
- Patient Discharges
- Financial Documentation
- Patient Health Information Access
- Answer Telephones
- Preparing Treatment Rooms
- Schedule Patients
- Office Coordination
- Microsoft PowerPoint
- Active Listening
- Microsoft Word
- Credit Card Payment Processing
- Microsoft Excel
- Order Fulfillment
- Stocking and Replenishing
- Customer Relations
- Multi-Line Phone Talent
- Minute Taking
- Managing Multiple Tasks
- Money Handling Abilities
- Clerical Support
- Administrative Support
- Professional Telephone Demeanor
- Records Preparation
- Document Control
- Multi-Line Telephone Operation
- Critical Thinking
- Reading Comprehension
- Recordkeeping Strengths
- Delivery Scheduling
- Stock Management
- Medical Terminology Knowledge
- Shipping and Receiving Understanding
- Problem-Solving Ability
- Schedule Mastery
- Typing Proficiency
- Cultural Awareness
- Administrative and Office Support
- Prioritization
- Filing
- Coordination
- Grammar
- Calendaring
- Proofreading
- Documentation
- BLS Certified
- Call Screening
- CPR Certified
Additional Information
Also Trained in DBT( Dialectical behavior therapy ), First Aid, Wound care, CPR, Narcan and overdose awareness, Diversity, sexual harassment, work place violence , vital signs , I also worked PRN as a Mental Health Tech for 10+ years
Timeline
Unit Secretary
ReDiscover Mental Health
01.2017 - Current
Senior Office Support Assistant
Center For Behavioral Medicine
01.2000 - 12.2017
Certificate of Completion - Front Office Support
Vatterott College - Kansas City
High School Diploma -
William Chrisman High School
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