ELIJAH R. PEPPERS
Raytown,MO
Summary
Motivated and adaptable professional with a record of excelling in high-responsibility roles across customer service, corrections, and operations. Recognized as the fastest-growing Customer Service Representative in the area through rapid learning, cross-training, and consistent performance. Trusted with responsibilities beyond role expectations and considered for leadership opportunities due to initiative, dependability, and strong interpersonal skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Lincare
12.2023 - Current
- Recognized as the quickest-growing CSR in the area, mastering core responsibilities ahead of schedule.
- Self-initiated cross-training across multiple roles to support operational needs.
- Regularly entrusted with the bulk of high-priority orders and complex cases, acknowledged by management for exceeding standard workload expectations while delivering consistent quality.
- Maintain professionalism in sensitive customer interactions, upholding company reputation.
Correctional Officer / Head of Medical Staff
Lafayette County Jail
08.2023 - 12.2023
- Enforced institutional rules and safety protocols to ensure a secure environment.
- Served as Head of Medical Staff, overseeing inmate health checks, medication passes, and coordination of doctor visits, while ensuring compliance with all medical procedures.
- Utilized de-escalation techniques to resolve volatile situations without escalation to force.
- Maintained detailed incident reports and shift logs with accuracy and clarity.
- Supported fellow officers in high-pressure situations to maintain order and safety.
Crew Trainer
McDonald's
02.2023 - 09.2023
- Fully cross-trained across all kitchen and front-of-house positions, including order taking, food preparation, cash handling, and drive-thru operations.
- Trained and mentored new employees to meet or exceed operational and service standards.
- Oversaw food safety compliance and maintained a clean, organized work environment.
- Assisted management with shift organization and inventory processes.
Team Member
Casey's
05.2022 - 02.2023
- Cross-trained in both kitchen and store operations, including food preparation, stocking, and front register duties.
- Handled cash transactions, balanced registers, and maintained financial accuracy.
- Verified and organized incoming shipments to ensure correct orders and quality standards.
- Provided prompt, courteous service while addressing customer needs effectively.
Crew Member
McDonald's
08.2021 - 05.2022
- Gained comprehensive training across all kitchen stations, order-taking, and customer service functions.
- Delivered fast, accurate service in a high-volume environment while maintaining quality standards.
- Supported team members to ensure timely order fulfillment and guest satisfaction.
Education
High School Diploma - undefined
Odessa High School
Odessa, MO01.2023
NHA Phlebotomy Certificate - Health Sciences
Lex-La-Ray Technical School
Lexington, MO05.2023
Skills
- Rapid Learning & Cross-Training
- Leadership Potential & Team Support
- Conflict Resolution & De-Escalation
- Policy Compliance & Procedural Accuracy
- Medical Oversight & Medication Administration
- Customer Service Excellence
- High-Pressure Decision Making
- Cash Handling & Financial Accuracy
- Clear Written & Verbal Communication
- Time Management & Organization
Certification
Phlebotomy Certification (NHA) — Lex-La-Ray Technical Center, Lexington, MO (2021–2023)
Awards
Platinum Level Barbara James Community Service Award, Various 4-H Awards
Timeline
Customer Service Representative
Lincare
12.2023 - Current
Correctional Officer / Head of Medical Staff
Lafayette County Jail
08.2023 - 12.2023
Crew Trainer
McDonald's
02.2023 - 09.2023
Team Member
Casey's
05.2022 - 02.2023
Crew Member
McDonald's
08.2021 - 05.2022
High School Diploma - undefined
Odessa High School
NHA Phlebotomy Certificate - Health Sciences
Lex-La-Ray Technical School
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