Summary
Overview
Work History
Education
Skills
Timeline
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Andrew Rubach

West Bend

Summary

Dynamic customer service professional with proven expertise at Fleet Farm, excelling in conflict resolution and relationship building. Recognized for enhancing customer satisfaction through active listening and efficient complaint resolution. Adept at utilizing office equipment and managing time effectively to drive team success and deliver exceptional service experiences.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Fleet Farm
West Bend
03.2023 - Current
  • Answered customer inquiries via phone, email, and chat.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Determined accurate prices for customer services, consistently searching for deals and best prices.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Completed day-to-day duties accurately and efficiently.

Cashier

Walmart
West End
07.2022 - 12.2022
  • Executed daily recovery tasks to ensure clean and organized workspaces for optimal productivity.
  • Processed cash and credit card transactions, issued receipts, and provided accurate change.
  • Cultivated strong relationships with employees to enhance team collaboration.
  • Addressed customer inquiries over the phone regarding store operations and product details.
  • Resolved customer complaints efficiently, adhering to company policies for service excellence.
  • Welcomed customers promptly and addressed questions with professionalism.

Education

Bachelor of Arts - Fine Arts

Milwaukee Institute of Art & Design
Milwaukee, WI
05-2027

High School Diploma -

West Bend East High School
West Bend, WI
01-2022

Skills

  • Visual communication
  • Time management
  • Attention to detail
  • Conflict resolution
  • Relationship building
  • Office equipment proficiency
  • Complaint resolution
  • Professional demeanor
  • Active listening
  • Collaborative artistry
  • Customer service excellence
  • Team development
  • Project leadership
  • Rapid learning

Timeline

Customer Service Representative

Fleet Farm
03.2023 - Current

Cashier

Walmart
07.2022 - 12.2022

Bachelor of Arts - Fine Arts

Milwaukee Institute of Art & Design

High School Diploma -

West Bend East High School

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