Tobias Gever
Binghamton,NY
Summary
Goal-driven Graphic Designer successful at applying technical skills to create art to inform and engage customers. Clear communicator and collaborative team player with eye for detail and skilled in desktop publishing tools and graphic design software. Maintains technical knowledge by attending design workshops, reviewing professional publications and participating in professional societies. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
TTEC
Binghamton, NY
01.2024 - 05.2024
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Implemented innovative methods for streamlining the customer service process.
- Resolved customer complaints promptly and efficiently.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Server
Thai Time
Binghamton, NY
07.2020 - 06.2023
- Provided exceptional service to high volume of daily customers.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Trained new employees on restaurant procedures and plating techniques.
- Addressed complaints to kitchen staff and served replacement items.
Education
Associate of Arts - Visual Communication
SUNY Broome Community College
Binghamton, NY07-2024
High School Diploma -
Key West High School
Key West, FL05-2020
Skills
- Graphic Design
- Adobe Creative Suite (Photoshop, Illustrator, Dreamweaver)
- Image manipulation
- Visual design
- Graphic and Media Design
- Logo creation
- Visual Communication
- Image Editing
- Art Direction
- Patience and Persistence
- Data Entry
- Data Management
- Flexible and Adaptable
- Remote Office Availability
- Organization and Time Management
- Analytical and Critical Thinking
Timeline
Customer Service Representative
TTEC
01.2024 - 05.2024
Server
Thai Time
07.2020 - 06.2023
Associate of Arts - Visual Communication
SUNY Broome Community College
High School Diploma -
Key West High School
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