Work Preference
Summary
Overview
Work History
Education
Skills
Additional Information
Skills
Timeline
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Jazmine Inn
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Jazmine Inn

Gilbert,AZ

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Customer Service RepresentativeGraphic Designer / Creative DirectorCustomer Success ManagerSocial Media ManagerMarketing Coordinator

Work Type

Full Time

Location Preference

HybridRemote
Location: Gilbert, AZ
Open to relocation: No

Important To Me

Work-life balanceCompany CultureFlexible work hoursPersonal development programsWork from home optionPaid sick leave401k matchCareer advancementHealthcare benefitsPaid time offTeam Building / Company Retreats4-day work week

Summary

Seasoned Customer Service Professional with 20 years in fast-paced airport environments, delivering exceptional passenger support and operational assistance. Skilled in communication and problem-solving, enhancing customer experiences and service efficiency. Expertise in fostering client relationships and aligning partnerships with organizational objectives to drive operational success.

Overview

23
23
years of professional experience

Work History

Customer Service Representative

Mesa Airlines & Piedmont Airlines
03.2003 - Current
  • Manage multiple responsibilities in high-energy, customer-focused airport environments with strong organization and communication skills
  • Provide frontline service assisting passengers with check-in, boarding, and deplaning processes
  • Navigate computerized reservation and boarding systems, ensuring accuracy in seat assignments and boarding documentation
  • Deliver personalized support for passengers with special needs, including coordinating wheelchair services and assisting unaccompanied minors
  • Resolve real-time travel issues by adjusting itineraries and seat assignments due to delays, cancellations, or customer requests
  • Maintain a calm, empathetic approach while addressing customer concerns and resolving conflicts
  • Operate Jetway boarding systems and motorized service equipment safely and efficiently
  • Collaborate with cross-functional teams to ensure smooth daily operations and effective communication

Graphic Designer / Creative Director

DW Green Company
01.2005 - 08.2025
  • Led and mentored creative teams, guiding workflow, improving consistency, and elevating design quality across projects
  • Directed creative execution by guiding design, art direction, and copywriting
  • Managed client relationships by aligning deliverables with business goals and brand objectives
  • Trained and onboarded new designers, mentoring in design principles, client communication, and project execution
  • Partnered with developers to implement a work management application, improving project coordination and team efficiency

Education

Bachelor of Arts - Multimedia

Collins College
Tempe
06-2004

Skills

  • CRM and reservation systems
  • Passenger relations
  • Customer communication
  • Conflict resolution
  • Problem solving
  • Process improvement
  • Multitasking and time management
  • Team collaboration
  • Visual communication
  • Adobe Creative Suite (Photoshop, Illustrator, InDesign)
  • Art Direction
  • Copywriting
  • Creative Workflow Leadership

Additional Information

Passion for Travel: goal is to travel to all 7 continents (so far I've only been to three), Enjoys volunteering and community outreach, Movie lover, Event photographer

Skills

Passenger Relations, Conflict Resolution, Multitasking & Time Management, CRM & Reservation Systems, Problem Solving, Team Collaboration, Special Needs Assistance, Adobe Creative Suite (Photoshop, Illustrator, InDesign), Art Direction, Copywriting, Creative Workflow Leadership

Timeline

Graphic Designer / Creative Director

DW Green Company
01.2005 - 08.2025

Customer Service Representative

Mesa Airlines & Piedmont Airlines
03.2003 - Current

Bachelor of Arts - Multimedia

Collins College

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Jazmine Inn