Samantha Fuentes
Seminole,TX
Summary
Customer Service Professional with 15+ years of experience supporting customers in call center, banking, retail, and operations environments. Experienced in handling high-volume customer interactions, resolving complex issues, maintaining accurate records, and providing exceptional service through phone, email, and digital platforms. Skilled at managing multiple systems simultaneously while delivering positive customer experiences and building long-term customer relationships. Proven ability to work independently in remote and fast-paced environments while maintaining accuracy, professionalism, and strong communication.
Overview
2027
2027
years of professional experience
Work History
Customer Service Representative
Bank of America
- Delivered high-volume customer support via phone and digital channels in a structured call center environment
- Assisted customers with account inquiries, banking transactions, and service requests
- Resolved complex issues while ensuring accuracy, compliance, and customer satisfaction
- Managed multiple systems simultaneously including CRM tools and internal banking platforms
- Documented all interactions accurately and supported customer retention initiatives
- Managed complex account issues, providing tailored solutions to enhance customer satisfaction.
Dispatcher / Customer Service Representative
Jacksonville Flying Service
- Coordinated scheduling, dispatch operations, and customer service requests in a high-communication environment
- Maintained digital client records and operational databases with accuracy
- Provided scheduling, booking, and coordination support for customers and staff
- Communicated updates across multiple channels to ensure timely service delivery
- Resolved service issues using strong remote-style communication skills (phone and internal systems)
Customer Service Representative
American Express
- Managed high-volume inbound calls regarding billing, account services, and customer inquiries
- Resolved disputes and account discrepancies while maintaining compliance standards
- Maintained accurate client records using CRM systems and digital tools
- Delivered consistent customer support while meeting performance and quality metrics
Weekend Manager
DownEast Marketplace
02.2024 - Current
- Manage weekend operations for a high-traffic marketplace, providing in-person customer and vendor support
- Process POS transactions, cash handling, reconciliation, and detailed end-of-day reporting
- Coordinate scheduling, booth rentals, and account needs for vendors and customers
- Resolve customer and vendor concerns quickly using strong communication and problem-solving skills
- Maintain organized operations while working independently in a fast-paced environment
Store Owner / Manager
Kilted Duck Farms
01.2019 - 01.2023
- Managed full business operations including online sales, customer service, scheduling, and order fulfillment
- Handled customer communication through phone and digital platforms
- Processed payments, refunds, orders, and inquiries with high attention to detail
- Built and maintained strong customer relationships through responsive remote communication
- Developed marketing strategies to increase brand awareness and drive sales
- Oversaw inventory management, optimizing stock levels and reducing waste.
Education
High School Diploma -
Crown Point Academy High School
Swansboro, NC05-2003
Skills
- Remote Customer Support
- Call Center Operations
- Customer Service
- Customer Support
- Account Management
- CRM Systems
- Digital Platforms
- Multi-System Navigation
- Client Records Management
- Scheduling & Booking
- Reservation Coordination
- Administrative Support
- Travel Coordination
- Remote Communication
- Email & Chat Support
- Conflict Resolution/Customer Retention
- Data Entry
- Documentation Management
- POS Systems and Cash Handling
- Multi-Line Phone Systems
- Vendor Relations
- Problem Solving
- Time Management
- Independent Work
Timeline
Weekend Manager
DownEast Marketplace
02.2024 - Current
Store Owner / Manager
Kilted Duck Farms
01.2019 - 01.2023
Dispatcher / Customer Service Representative
Jacksonville Flying Service
Customer Service Representative
American Express
Customer Service Representative
Bank of America
High School Diploma -
Crown Point Academy High School