Open To Work
SHERIONNA SMITH
ModifyHealth
Temple,GA
Work Preference
Job Search Status:
Open to work
Desired Job Title
Customer Service Representative
Work Type
Full Time
Location Preference
Remote
Important To Me
Career advancementWork-life balancePersonal development programsHealthcare benefitsWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leave401k match
10
Years of experience
Professional Summary
Accomplished and results-oriented Customer Service Representative with a proven commitment to enhancing customer experiences, exceeding service expectations, and fostering lasting client relationships. Proficient in CRM software, account management, and strategic problem-solving, with the ability to resolve complex inquiries while maintaining the highest standards of professionalism. Recognized for strong communication, attention to detail, and a customer-first approach that supports client satisfaction, operational efficiency, and organizational success. Brings integrity, adaptability, and a dedication to excellence to customer service.
Work History
11 Months
11.2025 - Current
11 Months
Customer Service Representative
ModifyHealth
11.2025 - Current
- Provide professional customer support in a remote healthcare environment through phone and digital communication channels.
- Assist customers with questions and service needs while delivering clear, accurate, and empathetic guidance.
- Maintain accurate customer records and document interactions while following established privacy and data-handling procedures.
- Manage multiple customer requests efficiently while maintaining professionalism, accuracy, and service quality.
- Remote
3 Months
03.2025 - 06.2025
3 Months
Customer Service Representative
HomeSafe Alliance | Atlanta, GA
03.2025 - 06.2025
- Supported U.S. military members and families with PCS orders and household-goods shipment logistics.
- Coordinated with vendors to provide timely scheduling, shipment updates, and delivery confirmations.
- Supported claims and service accuracy while following regulatory requirements and established procedures.
- Handled sensitive customer and government-related information with confidentiality and careful documentation.
- Remote
2 Years 7 Months
01.2022 - 08.2024
2 Years 7 Months
Customer Service & Claims Representative
United Healthcare Group | Atlanta, GA
01.2022 - 08.2024
- Processed insurance claims accurately while following policy requirements and applicable regulations.
- Managed high-volume customer inquiries across phone, chat, and email channels.
- Guided customers through billing questions, benefits, authorizations, claims, and appeal-related concerns.
- Partnered across departments to resolve escalated cases and improve customer outcomes.
- Maintained detailed CRM records and customer documentation with a strong focus on accuracy.
2 Years 7 Months
12.2018 - 07.2021
2 Years 7 Months
IT Support Representative (Remote)
Sertec | Dunwoody, GA
12.2018 - 07.2021
- Diagnosed and resolved hardware and software issues for end users in a remote support environment.
- Tracked support tickets, documented resolutions, and followed issues through timely completion.
- Created user documentation and provided system guidance and training to end users.
2 Years 4 Months
07.2016 - 11.2018
2 Years 4 Months
Customer Service Representative
CVS Pharmacy | Atlanta, GA
07.2016 - 11.2018
- Provided customer assistance with prescription processing, product returns, and issue resolution.
- Built customer loyalty through professional, friendly, and solution-focused service.
- Supported product sales and communicated available store services to customers.
Education
Bachelor of Science - Information Technology
Strayer University | 01.2025
Dean's List
High School Diploma
New Manchester High School | 05.2014
Skills
Remote Customer Support
Phone
Chat & Email Service
Claims Processing & Resolution
CRM & Case Management
Account & Billing Support
Escalation Resolution
Data Entry & Documentation
Timeline
Customer Service Representative
ModifyHealth
11.2025 - CurrentRead more
Customer Service Representative
HomeSafe Alliance
03.2025 - 06.2025Read more
Customer Service & Claims Representative
United Healthcare Group
01.2022 - 08.2024Read more
IT Support Representative (Remote)
Sertec
12.2018 - 07.2021Read more
Customer Service Representative
CVS Pharmacy
07.2016 - 11.2018Read more
Strayer University - Bachelor of Science, Information Technology
Read more
New Manchester High School - High School Diploma,
Read more