GIOVANNI CONTRERAS
WEST PALM BEACH,FLA
Summary
Skilled Computer Technical Services Specialist with background in delivering high-quality technical support, troubleshooting software issues and maintaining computer systems. Strengths include robust problem-solving skills, adeptness at customer service, and knowledge of various operating systems. Previous work involved significantly improving system performance and user satisfaction through swift resolution of complex technical problems.
Overview
29
29
years of professional experience
Work History
Computer Technical Service
Biolarvas Marinas
Buchuaco, Falcon - Venezuela
03.2014 - 11.2023
- Computer repair and maintenance, installation and configuration of wifi networks, installation and maintenance of surveillance cameras
- Collaborated with other IT staff members in order to develop innovative solutions that meet business requirements.
- Implemented backup processes in order to protect sensitive information from accidental loss or destruction.
- Diagnosed hardware failures and replaced defective components as required.
- Configured user accounts including access privileges according to established security policies.
- Performed troubleshooting for networks using diagnostic tools to identify and resolve problems.
- Updated antivirus programs regularly to ensure protection from malicious threats.
- Assisted customers with computer problems over the phone or via email.
- Monitored system performance to ensure optimal efficiency levels were maintained.
- Diagnosed and resolved technical hardware and software issues in a timely manner.
- Researched new technologies to enhance existing systems' capabilities and performance levels.
- Evaluated existing IT infrastructure against industry standards in order to identify areas of improvement.
- Ensured proper installation of new hardware components such as printers, scanners, modems and other peripherals.
- Provided training on how to properly use computers and software applications when requested by clients.
Computer Technical Services Specialist
Sonotest
PUNTO FIJO , FALCON - VENEZUELA
06.2012 - 08.2016
- Monitored system performance to ensure optimal efficiency levels were maintained.
- Implemented backup processes in order to protect sensitive information from accidental loss or destruction.
- Performed system backups on a regular basis to ensure data integrity.
- Diagnosed and resolved technical hardware and software issues in a timely manner.
- Responded quickly to service requests related to system outages or other IT-related incidents.
- Updated antivirus programs regularly to ensure protection from malicious threats.
- Developed and implemented preventive maintenance plans for computer systems.
- Resolved complex technical problems through research and experimentation.
- Ensured proper installation of new hardware components such as printers, scanners, modems and other peripherals.
- Configured user accounts including access privileges according to established security policies.
- Evaluated existing IT infrastructure against industry standards in order to identify areas of improvement.
- Provided technical support to users in resolving hardware, software, and network issues.
- Diagnosed hardware failures and replaced defective components as required.
- Identified opportunities for improving customer experience through technology initiatives.
- Assisted customers with computer problems over the phone or via email.
- Utilized knowledge of applications, programming and systems functionality to assist employees with technical needs.
- Implemented robust disaster recovery and business continuity plans to mitigate risk.
- Collaborated with employees to evaluate new software performance and reach technical requirements.
- Oversaw the migration of legacy systems to modern platforms, minimizing downtime and data loss.
- Removed malfunctioning components and replaced with new or refurbished parts.
- Kept supplies and tools organized, clean and at optimal levels to achieve service demands.
Operator
Beco Industries
Montreal, Quebec
04.1995 - 10.1997
- Assisted in the setup of production lines according to customer specifications.
- Maintained cleanliness of work area and equipment in accordance with safety regulations.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Monitored and adjusted machine operations as needed for quality assurance.
- Performed routine maintenance on equipment to ensure optimal performance.
- Inspected finished products to verify conformity to quality standards.
- Observed and troubleshot equipment and machines to detect malfunctions and notify appropriate personnel of needed repairs.
- Learned and followed safety and emergency procedures.
- Collaborated with coworkers to perform projects quickly and meet business goals.
Education
Language Technician - FRENCH AS SECOND LANGUAGE
Centre Yves Theriault
MONTREAL - QUEBEC - CANADA11-1995
Computer Technician - Computer Installation And Repair Technology
Instituto Superior Ramón Castilla
LIMA - PERU08-1992
High School Diploma -
LICEO NAVAL TENIENTE MANUEL CLAVERO
VENTANILLA - CALLAO - LIMA -PERU07-1992
Skills
- Application support
- Information Security
- Patch management
- Network Architecture
- Firewall Management
- Hardware Installation
- Disaster Recovery Planning
- Operating systems
- Mobile Device Management
- Software configuration
- Network Security
- Virtualization Technologies
- VoIP Systems
- Data Recovery
Languages
Spanish
Native/ Bilingual
English
Professional
French
Professional
References
References available upon request.
Timeline
Computer Technical Service
Biolarvas Marinas
03.2014 - 11.2023
Computer Technical Services Specialist
Sonotest
06.2012 - 08.2016
Operator
Beco Industries
04.1995 - 10.1997
Language Technician - FRENCH AS SECOND LANGUAGE
Centre Yves Theriault
Computer Technician - Computer Installation And Repair Technology
Instituto Superior Ramón Castilla
High School Diploma -
LICEO NAVAL TENIENTE MANUEL CLAVERO
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