Summary
Work History
Education
Skills
Websites
Accomplishments
Timeline
CORE COMPETENCIES
Generic

Patricia Johnson

Newburg,PA

Summary

Results-driven QA Engineer and IT Leader with years of experience in quality assurance, automation, use of AI technologies, enterprise systems, infrastructure operations and large-scale project management. Demonstrated ability in leading cross-functional teams, driving automation initiatives, managing multimillion-dollar budgets, and delivering enterprise technology solutions that enhance efficiency and reduce costs. Expertise in documentation, training, mobile application testing, system implementation, disaster recovery, and process optimization.

Systems professional with strong background in analyzing and optimizing IT systems. Skilled in troubleshooting, system integration, and data analysis to enhance operational efficiency. Known for collaborative teamwork and delivering reliable results, adapting seamlessly to evolving project requirements. Expertise in SQL, Python, and various system management tools, paired with proactive and solution-oriented approach.

Work History

Director, Technical Services and Computer Operations

Hanover Direct, Inc.
Hanover, PA
  • Directed operations across two enterprise data centers supporting e-commerce and transactional systems.
  • Managed a 35-member team of technical professionals, including remote department leadership, improving operational efficiency and team performance.
  • Led hardware and software acquisition, change management, and disaster recovery planning, ensuring seamless operations.
  • Oversaw multi-million-dollar budgeting and strategic infrastructure planning.
  • Ensured 24/7 availability of mission-critical systems.
  • Achievements:
  • Directed the implementation of load balancing systems and redundancy for an Internet start-up, enhancing system reliability.

QA Engineer I

Aptean, Inc. (Formerly Ignition Systems, acquired by Telus, Inc.; Formerly Ross Computer systems Inc, acquired by AFS Inc.)
  • Designed, documented, and executed comprehensive manual and automated test plans.
  • Developed and maintained automation scripts using Azure DevOps C#, MABL, and Visual Studio.
  • Utilize DevOps and Jira for defect tracking, test case management, and sprint collaboration, improving defect resolution.
  • Validated mobile and host application functionality across multiple enterprise clients.
  • Collaborated with development teams to ensure high-quality releases in Agile environments.
  • Improved regression efficiency through automation enhancements.
  • Achievements:
  • Lead Systems Consolidation Project resulting in $800,000 annual cost savings
  • Implemented an enterprise Data Warehouse solution, enhancing data accessibility and reporting capabilities.
  • Executed a comprehensive Disaster Recovery program, ensuring business continuity.

Account Representative / Implementation Analyst

Aptean, Inc. (Formerly Ignition Systems, acquired by Telus, Inc.; Formerly Ross Computer systems Inc, acquired by AFS Inc.)
  • Led installation and deployment of host and mobile application solutions.
  • Managed customer implementation projects from planning through go-live.
  • Conducted quality analysis on fixes and enhancements before release.
  • Reduced customer-impacting defects through proactive issue validation.
  • Provided Tier 2/3 support for major enterprise DSD clients.
  • Achievements:
  • Deployed an Order-to-Cash system nationwide, streamlining operations for mobile units.
  • Managed migration from MP5 to Oracle Enterprise Asset Management system, improving asset tracking efficiency.

Coordinator, Special Projects

Martin's Famous Pastry Shoppe, Inc.
Chambersburg, PA
  • Built and managed an internal Help Desk and Support Department.
  • Led nationwide implementation of an Order-to-Cash system supporting over 500 mobile units, improving order processing times.
  • Directed QA testing, documentation, and end-user training for new software deployments.
  • Improved operational efficiency through structured implementation planning and process redesign.

Director, Application Hosting and Chief Security Officer

KnowledgePlanet, Inc.
Mechanicsburg, PA
  • Managed over 200 customer-hosted web environments with 24/7 SLA compliance.
  • Supervised a 10-member team of technical professionals, including three project managers.
  • Oversaw hardware and software upgrades, budgeting, capacity planning, and disaster recovery.
  • Served as Chief Security Officer, establishing enterprise security policies and incident response procedures, reducing security incidents.
  • Strengthened system reliability through proactive infrastructure management.

Education

Associate Degree - Management Information Systems, Accounting

National Education Center - Thompson Institute
Harrisburg, PA

Skills

  • Project and Productivity Tools: Azure DevOps, Microsoft Office (Advanced Excel, Access, Visio, Project), Adobe Captivate
  • Languages and Tools: Azure DevOps, C#, MABL, Visual Studio, Jira Agile Methodologies
  • Systems and Platforms: Oracle E-Business Suite, Oracle EAM, Oracle UPK
  • Data and Reporting: SQL, Data Validation, Crystal Reports
  • Relationship building
  • Strategic planning
  • Verbal and written communication
  • Decision-making
  • People management
  • Operations management
  • Project management
  • Team management
  • Creativity and innovation
  • End user support
  • Application support
  • Software development life cycle
  • Diagnostic tools
  • Technical documentation
  • System upgrades
  • Business process analysis
  • Contract management
  • Requirements gathering
  • User acceptance testing
  • User requirements
  • Organizational change management
  • Functional specifications
  • Project management professional (PMP)
  • IT infrastructure
  • Information security
  • Resource management
  • Software testing
  • Software and hardware updates
  • Version control
  • Microsoft desktop applications
  • Mainframe server systems
  • Project documentation
  • Client relations
  • Technical analysis
  • Technical writing
  • Teamwork
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Organizational skills
  • Team collaboration
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Team building
  • Task prioritization
  • Self motivation
  • Interpersonal skills
  • Analytical thinking
  • Goal setting
  • Professionalism
  • Interpersonal communication
  • Time management abilities
  • Continuous improvement
  • Adaptability
  • Written communication
  • System testing
  • Quality assurance
  • Troubleshooting
  • Agile methodologies
  • Professional demeanor
  • Problem-solving aptitude
  • Information systems
  • Change management
  • Analytical skills
  • Disaster recovery
  • Security analysis

Websites

Accomplishments

  • Set up hundreds of Automated QA tests for mobile applications testing.
  • Researched and implemented ways to utilize AI technology to speed up automated Quality testing.
  • Collaborated with team of 20 in the development of systems integration project.
  • Made recommendations to increase ROI of technological expenditures by $800,000.

Supervised team of 35 staff members.

  • Documented and resolved multiple quality issues which led to improved consistency in applications.

Timeline

Director, Technical Services and Computer Operations

Hanover Direct, Inc.

QA Engineer I

Aptean, Inc. (Formerly Ignition Systems, acquired by Telus, Inc.; Formerly Ross Computer systems Inc, acquired by AFS Inc.)

Account Representative / Implementation Analyst

Aptean, Inc. (Formerly Ignition Systems, acquired by Telus, Inc.; Formerly Ross Computer systems Inc, acquired by AFS Inc.)

Coordinator, Special Projects

Martin's Famous Pastry Shoppe, Inc.

Director, Application Hosting and Chief Security Officer

KnowledgePlanet, Inc.

Associate Degree - Management Information Systems, Accounting

National Education Center - Thompson Institute

CORE COMPETENCIES

  • Enterprise System Implementation | Project and Program Management
  • Infrastructure and Disaster Recovery | Budgeting and Strategic Planning
  • Team Leadership and Staff Development | QA Automation and Manual Testing
  • Test Plan Development and Execution