Summary
Overview
Work History
Education
Skills
Professional development section
Additional skills
Timeline
Generic

Giovanni Figueroa

Winter Haven,FL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

7
7
years of professional experience

Work History

Warehouse Worker

LaserShip
09.2022 - Current
  • Loaded, unloaded, and moved material to and from trucks and production areas.
  • Checked packages and merchandise for damage and notified vendors.
  • Performed general housekeeping and cleaning tasks.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Used equipment such as box cutters, shrink-wrap and pallet jack to complete the assigned work.
  • Shipped material and performed boxing, packing, labeling, and preparation of related documents.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Assisted in receiving, stocking and distribution of merchandise.
  • Worked collaboratively with colleagues in fast-paced environment to meet tight deadlines for sorting.
  • Assessed and sorted items into containers or designated areas according to classification, size, and condition.

Flight Checker

Gate Gourmet
05.2017 - 08.2022
  • Ensured that quality and quantity of meals provided is in accordance with client requirements.
  • Reported transportation supervisor any changes in food in economy class, first class and business class.
  • Reported to transportation supervisor any flight cancellations, delays or changes in the number of passengers in flight.
  • Reading and analyzing dispatch sheets to know the type of food needed, how many food needed in each flight, number of passengers, and other specifications in flights.
  • Checked and inspected Food in carts, sodas, juices, coffee pots, silverware, cart toppers, gloves, masks, tray setups and bag of cookies for 18 to 20 flights daily.

Customer Service Representative

Road America
05.2016 - 05.2017
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Assisted customers with setting appointments, and special order requests.
  • Provided primary customer support to internal and external customers.
  • Responded to customer requests for products, services and company information.
  • Recommended products to customers, thoroughly explaining details.
  • Fielded customer questions regarding available prices and upcoming company changes.
  • Updated account information to maintain customer records

Education

High School Diploma -

Cadest
Kissimmee, FL
05.2011

Skills

  • Shipping and Receiving
  • Picking and Packing
  • Attention to Detail
  • Self-Motivated and Disciplined
  • Loading and Unloading
  • Pallet Jacks
  • Operations Support
  • Order Picking and Processing
  • Facility Maintenance
  • Sorting and Labeling
  • Heavy Lifting
  • Product Signage and Labeling

Professional development section

Microsoft 365 and Word - Essentials,  Google IT Support Professional Certificate 

Additional skills

Bilingual English/Spanish

Timeline

Warehouse Worker

LaserShip
09.2022 - Current

Flight Checker

Gate Gourmet
05.2017 - 08.2022

Customer Service Representative

Road America
05.2016 - 05.2017

High School Diploma -

Cadest

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Giovanni Figueroa