GIOVANNI FIGUEROA
Santa Ana,CA
Summary
As a dedicated Inventory Coordinator with a proven track record of maximizing customer engagement and sales revenue in a challenging fast paced environment. I am eager to transition into a more challenging role where I can apply my expertise in relationship building and strong communication skills to drive pipeline growth. Seeking a dynamic environment with opportunities for a career advancement within a high performing sales team
Overview
9
9
years of professional experience
Work History
Inventory Coordinator
Word and Brown General Agency
Orange, CA
05.2022 - Current
- Coordinating with various departments and maintaining detailed monthly inventory reports related to all aspects of inventory control including tracking inventory level, placing orders, conducting audits and ensuring accurate records.
- Maintaining strong relationships with vendors to ensure negotiable favorable terms, ensuring time deliveries and meeting deadlines.
- Providing crucial support to sales and marketing department to understand customer preference's and market trends ensuring products availability to meet customer demands resulting in an increase in sales during promotional periods
- Assist Sales Team with daily requests through Salesforce for personalized kits in a fast paced environment for renewing or new business groups meeting deadlines to ensure the sale of business of the group.
- Achieved cost-savings by developing functional solutions to problems.
Customer Service Representative
True Innovations
Irvine, CA
01.2021 - 03.2022
- Educated customers on special pricing opportunities and company offerings
- Fielded customer complaints and queries, fast-tracking them for problem resolution
- Upheld quality control policies and procedures to increase customer satisfaction
- Answered inbound calls, chats and emails to facilitate customer service
- Trained new employees on procedures and policies to maximize team performance.
Swapmeet Vendor
Cypress College
Cypress, CA
06.2015 - 11.2021
- Studied product and industry specs and prices to update signage and complete merchandising activities
- Operated cash register, collected payments, and provided accurate change
- Engaged positively with each customer, providing professional and polite support for sales and service needs
- Interacted with customers to understand particular needs and identify products and services best suited to helping in achieving goals.
Education
High School Diploma -
Santa Ana High School
Computer Science And Programming -
Santa Ana College
Skills
- Customer Service
- Critical Thinking
- Product and Market Knowledge
- Relationship Building
- Adaptive Team Player
- Organized and detailed oriented
- Active Listening
- Problem-Solving Abilities
Languages
English/ Spanish, Native/ Bilingual
References
References available upon request.
Timeline
Inventory Coordinator
Word and Brown General Agency
05.2022 - Current
Customer Service Representative
True Innovations
01.2021 - 03.2022
Swapmeet Vendor
Cypress College
06.2015 - 11.2021
High School Diploma -
Santa Ana High School
Computer Science And Programming -
Santa Ana College
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