Giovanni Fonseca Herrera
Buena Park,CA
Summary
Customer-focused Sales Associate experienced in enhancing customer satisfaction and driving sales growth. Delivered consistent high ratings on customer feedback surveys through effective product organization and strong service standards. Committed to providing tailored product recommendations that meet customer needs and exceed expectations.
Overview
7
7
years of professional experience
Work History
Sales Associate
ATT
Fontana, California
08.2024 - 06.2026
- Assisted customers with product selection and service inquiries.
- Processed sales transactions using point-of-sale systems.
- Resolved customer complaints and provided timely solutions.
- Maintained inventory levels and organized merchandise displays.
Sales Associate
Metro pcs
Stanton, California
02.2024 - 08.2024
- Assisted customers with product selection and service inquiries.
- Processed sales transactions using point-of-sale systems.
- Maintained inventory levels and organized merchandise displays.
Lot Associate and Lumber Associate
Home Depot
Cypress, CA
06.2020 - 10.2021
- Loaded cement bags, mulch and other heavy or impractical merchandise from store aisles and storage room onto carts for delivery to customers in parking lot.
- Assisted other departments to guarantee seamless shopping experience for customers during busy or understaffed times.
- Gathered stray carts from parking lot and within store to free aisles and parking lot of obstacles.
- Removed debris and trash from parking lot to enhance cleanliness. of debris and trash to promote maximum number of available spaces for guest parking.
- Positioned barricades and gates to maximize traffic flow through parking lot.
- Extended customer subscriptions, providing discounts and promotions to enhance customer retention.
Cashier and Cook
Taco Bell
La Mirada, CA
07.2019 - 09.2020
- Operated cash register, collected payments and provided accurate change.
- Trained new team members on cash register operation, stock procedures, and customer service standards to enhance team readiness.
- Wrapped merchandise carefully to ensure safe transport. and bagged purchases properly to prevent merchandise breakage.
- Wrapped items and bagged purchases to ensure safe delivery and prevent merchandise breakage.
- Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
- Inspected checkout areas for cleanliness and directed team members in maintaining store appearance.
Education
High School Diploma -
Buena Park High School
Buena Park, CASkills
- Point-of-sale operations
- Payment processing
- Sales processing
- Retail merchandising
- Visual merchandising
- Product promotion
- Product knowledge
- Sales forecasting
- Customer relationship management
- Client service
- Active listening
- Team building
- Conflict management
- Basic math
- Reliable and trustworthy
- Positive demeanor
Timeline
Sales Associate
ATT
08.2024 - 06.2026
Sales Associate
Metro pcs
02.2024 - 08.2024
Lot Associate and Lumber Associate
Home Depot
06.2020 - 10.2021
Cashier and Cook
Taco Bell
07.2019 - 09.2020
High School Diploma -
Buena Park High School