Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

GIOVANNI GONZALEZ

Miami

Summary

Dynamic professional recognized for exceptional communication and teamwork skills, consistently achieving outstanding results through active engagement and collaboration. Valuable experience as a customer service professional demonstrates the ability to address and resolve customer issues efficiently, with a proven track record of enhancing team collaboration and achieving positive outcomes. Reliability and adaptability complement excellent communication and problem-solving abilities, ensuring a commitment to excellence in every endeavor.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Mailroom Clerk

Fisher Island
12.2024 - Current
  • Multitasked effectively in a fast-paced environment, prioritizing tasks appropriately to meet daily deadlines consistently.
  • Processed outgoing mail with a high level of accuracy, including weighing packages and calculating appropriate postage fees.
  • Enhanced customer satisfaction with timely and accurate delivery of parcels to recipients within the organization.
  • Coordinated dispatching drivers to accomplish daily pickups for Residents and Employees to their destination, as well delivering packages and medications after contacting the proper person.
  • Provided high-quality customer service, addressing client concerns promptly and professionally.

Receptionist

Brickell Flatiron
01.2019 - 02.2020
  • Greeted guests at front desk and engaged in pleasant conversations.
  • Compiled information from files and research to satisfy information requests.
  • Contributed to team effort by accomplishing related results as needed, fostering collaborative work environment.

Child Care & Dog Sitter

Private Residence
08.2015 - 12.2018
  • Ensured child safety through diligent supervision and adherence to established protocols.
  • Established daily routines to provide structure and predictability for children under care.
  • Exercised animals regularly with walks and rigorous play activities.
  • Gave animals proper attention to promote secure environment in owner's absence.

Education

High School Diploma -

Miami Senior High School
Miami, FL
06-2018

Skills

  • Regulatory compliance
  • Proficient in Adobe Illustrator
  • Bilingual communication skills in Spanish and English
  • Effective team collaboration
  • Optimistic outlook
  • Knowledgeable in electronics technology
  • Strong understanding of customer service principles
  • Document analysis
  • Detail-oriented approach
  • Diligent and trustworthy
  • Proficient in task prioritization

Certification

  • Adobe Illustrator - 1 year
  • CPR Certified - 6 years

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Mailroom Clerk

Fisher Island
12.2024 - Current

Receptionist

Brickell Flatiron
01.2019 - 02.2020

Child Care & Dog Sitter

Private Residence
08.2015 - 12.2018

High School Diploma -

Miami Senior High School

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