Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Giovanni Jarquin Juarez

IT Support Specialist
Woodstock

Summary

Dynamic IT Support Specialist with a proven track record excelling in software installation and desktop support. Demonstrated analytical thinking and technical expertise to resolve complex issues, enhancing operational efficiency. Recognized for effectively managing support requests and ensuring seamless system functionality, contributing to a high-performance work environment.

Overview

6
6
years of professional experience
1
1
Certification
2
2
Languages

Work History

IT Support Specialist

Backyard Products
09.2024 - Current


  • Improved service responsiveness through proactive ticket management, consistent updates, and effective resolution communication.
  • Delivered end-to-end technical and operational support, including business systems, applications, and network infrastructure.
  • Deployed and configured hardware, software, and devices to ensure employees had fully functional workstations.
  • Enhanced knowledge sharing and accessibility by creating English and Spanish SOPs and knowledge base content.


Shipping Supervisor

Backyard Products
01.2024 - 09.2024
  • Supervise shipping operations to ensure prompt and efficient deliveries, overseeing outbound shipments, confirming destination accuracy and product conditions, and promptly resolving any shipping-related issues.
  • Supervise and coordinate shipping orders and invoices, guaranteeing precise documentation and compliance with company procedures.
  • Conduct thorough inventory reconciliation to maintain accurate stock levels and minimize discrepancies.
  • Provide oversight and supervision to warehouse employees and drivers, ensuring adherence to shipping schedules, company policies, and safety regulations.
  • Act as a liaison between frontline workers and management, addressing any shipping-related issues.

Warehouse Associate

Backyard Products
04.2020 - 01.2024
  • Evaluated and managed pick ticket orders, pulling warehouse items from shelves based on specifications such as number, size, color, quantity, and quality requirements.
  • Safely operated handling equipment while adhering to all safety regulations, prioritizing the well-being of all warehouse personnel.
  • Oversaw stock replenishment processes, maintaining records of all non-stock items to ensure adequate inventory levels.
  • Monitored stock control systems and processed specific orders to meet customer demands efficiently.
  • Ensured warehouse goals are met through effective coordination of tasks and resources.

Cable Assembly Technician

Cablequest
06.2019 - 04.2020
  • Followed schematics meticulously to ensure accurate installation of components and adherence to proper soldering procedures, maintaining high-quality standards for the finished product.
  • Utilized soldering irons and small hand tools to work with small parts, demonstrating precision and attention to detail.
  • Read and verified drawings, blueprints, and production documentation to uphold superior workmanship standards.
  • Performed tasks such as cutting, stripping, cleaning, and inspecting cables with precision and accuracy.

Education

Information Technology

Middle Georgia State University
Macon, GA
07-2025

Skills

    Software installation

    Desktop support

    Analytical thinking

    Technical support

Certification

General Industry Safety & Health - OSHA

Timeline

IT Support Specialist

Backyard Products
09.2024 - Current

Shipping Supervisor

Backyard Products
01.2024 - 09.2024

General Industry Safety & Health - OSHA

05-2023

Warehouse Associate

Backyard Products
04.2020 - 01.2024

Cable Assembly Technician

Cablequest
06.2019 - 04.2020

Information Technology

Middle Georgia State University

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Giovanni Jarquin Juarez IT Support Specialist