Giovanni Lupia
Seven Hills,Ohio
Summary
Skilled Oven Operator and Manager with a proven track record at Augie's and Angie's Pizza, adept in fire suppression tactics and leadership. Excelled in enhancing team performance and customer satisfaction through effective problem-solving and training. Mastered public safety, ensuring efficient and secure operations.
Overview
5
5
years of professional experience
Work History
Oven Operator
Augie's
Independence, OH
03.2023 - Current
- Resolved customer complaints in a timely manner.
- Verified accuracy of orders before beginning production run.
- Communicated effectively with supervisors regarding any issues that arose during production runs.
- Assisted with training new staff members on safe operation of the ovens.
Manager
Angies Pizza (Hillside / Brecksville)
Independence, Ohio
11.2019 - 01.2023
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Provided leadership during times of organizational change or crisis situations.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Analyzed customer feedback data to develop action plans for improving services offered.
Education
High School Diploma -
Tri C
11000 W Pleasant Valley Rd, Parma Ohio05-2022
High School Diploma -
Normandy
2500 W Pleasant Valley Rd, Parma Ohio05-2022
Skills
- CPR and AED
- Fire suppression tactics
- Public safety and security
- Fire prevention
- Leadership and supervision
- Problem-solving abilities
Timeline
Oven Operator
Augie's
03.2023 - Current
Manager
Angies Pizza (Hillside / Brecksville)
11.2019 - 01.2023
High School Diploma -
Tri C
High School Diploma -
Normandy
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