Giovanni Marrero
TAMPA,FL
Summary
Dynamic leader with a proven track record at Elder Ford Of Tampa, enhancing guest satisfaction and streamlining operations for efficiency. Skilled in leveraging exceptional communication and problem-solving abilities to develop teams and foster client relationships. Achieved continuous growth through adaptability and meticulous attention to detail, ensuring seamless service delivery and operational excellence.
Overview
3
3
years of professional experience
Work History
Concierge Manager
Elder Ford Of Tampa
Tampa, FL
01.2024 - Current
- Coached, supported and developed team with goal of continuous growth and skill improvement.
- Enhanced guest satisfaction by promptly addressing inquiries and providing personalized recommendations.
- Implemented and developed ticketing support and phone systems.
- Streamlined front desk operations for improved efficiency and guest experience.
BDC Representative
Elder Ford Of Tampa
Tampa, FL
10.2022 - 01.2024
- Provided exceptional customer service through active listening, empathetic responses, and timely problem resolution.
- Optimized CRM system usage for efficient tracking of leads, prospects, and client communication history.
- Collaborated with sales team to ensure seamless transition from initial contact to final sale, enhancing client relationships.
- Nurtured existing client relationships through regular check-ins via phone or email correspondence.
Sales Representative
Elder Ford Of Tampa
Tampa, FL
10.2021 - 09.2022
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Associate Of Science - Radiologic Technology
Hillsborough Community College
Tampa, FLSkills
- Exceptional communication
- Task Delegation
- Teamwork and Collaboration
- Problem-Solving
- Reliability
- Attention to Detail
- Problem-solving abilities
- Adaptability and Flexibility
Languages
Spanish
Full Professional
Timeline
Concierge Manager
Elder Ford Of Tampa
01.2024 - Current
BDC Representative
Elder Ford Of Tampa
10.2022 - 01.2024
Sales Representative
Elder Ford Of Tampa
10.2021 - 09.2022
Associate Of Science - Radiologic Technology
Hillsborough Community College